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While the steps in the hiring process differ at each company, the recruitment process is fairly standard across the retail industry. Learn about the hiring process that you can expect during your application process, including several different types of assessment tests used by industry leaders such as Home Depot, Walgreens, and Kroger.


What Is the Hiring Process in the Retail Industry?

If you're applying for a job at a prominent retailer, you will have to jump through several hoops before getting hired. The hiring process for jobs at most retail corporations is as follows:

  1. Apply: Apply online by submitting your resume and cover letter. Make sure that your resume is tailored to the position for which you are applying.
  2. Interview: Complete a preliminary telephone or video interview. The purpose of the interview is to verify that you are qualified for the job. In the case of a video interview, you may be sent a list of questions to which you must record your answers. If you are successful, you will be asked to take a pre-employment test.
  3. Assessment Tests: The specific test that you will take varies depending on position. Popular pre-employment assessments used in the retail industry include numerical reasoning tests, verbal reasoning tests, situational judgment tests, and personality tests.  You may have to take a technical test which evaluates your job-related skills, such as a clerical skills test for those seeking a position as an administrative assistant.
  4. In-Person Interview: This is one of the most important steps towards securing a new job. Your in-person interview may be one-on-one with a hiring manager or your future supervisor, or it may be a panel interview with several executives. You may also have a group interview, where you will be observed for your behavior within a team. If you are in a group interview, remember not to appear competitive.
  5. Additional Interview: For some positions, especially upper-level positions, you may have an additional interview with HR. Try to demonstrate that you have the right personality and attitude for management positions throughout the interview.

Hiring Process in the Retail Industry


What Can I Expect From My Interview In the Retail Industry?

You should expect questions about your work experience as well as situational questions which ask you to describe how you would act in various work-related scenario. You should convey to hiring managers that you are thoughtful, flexible, and ethical. Before your interview, make a mental list of several instances in the past where you displayed good judgment.

Here are a few position-specific tips for interviews:

  • If you are applying for a sales position, you may be asked to pitch a product.
  • For marketing roles, you will be asked about the company's product, challenges, and market.
  • Future managers will be asked about challenges they have faced, their managerial style, and how they handle difficult situations.
  • Those seeking a position in finance will be quizzed on their understanding of the industry and their technical knowledge.
  • For customer service roles, be prepared to answer a variety of situational questions relating to your integration with customers.

What Assessments Will I Have to Complete?

The tests that will take depend on the job for which you are applying. You may have to take any of the following assessments:  

  • Numerical Reasoning Test
  • Situational Judgment Test
  • Personality Test
  • Logical Reasoning Test
  • Mechanical Aptitude Test

 What Jobs Does This Bundle Prepare Me For?

Jobs at Retail Companies

Management trainee

Financial analyst

Customer service representative

Maintenance worker

Area/Store manager

Sales representative/manager

Retail supervisor

Pharmacy Tech

 


What Companies Is This Bundle Applicable To?

Preparation is essential for success. Click on one of the companies below to access our exclusive practice material. 

Top Retail Employers
DSW Target Walgreens
Walmart Toys "R" Us Petco
Sears Lowes Kroger
General Electric Home Depot Gap
Amazon Medline Industries WellStar Caliper
IKEA Merck Pharmaceuticals Lutron Electronics
Authentic Brands Group Act-1 ARS
Bridgestone GCAA Etex
HR-UHY Glad Bag Mayo Clinic
Medtronic Neiman Marcus Cott
Johnson & Johnson DaVita BSH
The Container Store OhioHealth Practice HL Display
Methodist Le Bonheur Healthcare Nordstrom Baptist Health South Florida
Allianz Life Insurance Company CVS Stryker
Novo Nordisk Eguis True Homes Caliper
Q-See Chattam Carmax
Serta Simmons Bedding Hollander Sleep Products Staples
Petsmart Mid-West Forge C & W
Sumitomo Rubber BC Liquor Daltile
Ebates Domtar Kohler
Fuji Xerox Vornado Realty Trust Libbey
Sadotech Irving Tissue Master Lock
The Okonite Company Levi Strauss Best Buy
SHEA Bosch Tyson
Ralph Lauren Overhead Door Company Apple
Dick's Sporting Goods  Caliper  

 

   

 

 

 

More Retailers
42nd Street Photo 7-Eleven A&P
A.C. Moore Aaron's, Inc. Ace Hardware
ACME Comics & Collectibles Adorama Advance Auto Parts
Alaska Commercial Company Albertsons Aldi
Alfred Angelo Alife Rivington Club Alimentation Couche-Tard
All Pro Sound Amazon.com Anna's Linens
Anthropologie Apogee Components Apple Inc.
Apple Store / iTunes Arhaus Army / Air Force Exchange
Army and Air Force Exchange Service Ascena Retail Group At Home (store)
AT&T Wireless AutoNation AutoZone
AVB Brandsource Avon Products B&H Photo Video
Ballard Designs Barnes & Noble Bath & Body Works
Battery Giant Bed Bath & Beyond Belk
Benjamin Moore & Co. Ben's Garden Berkshire Hathaway
BevMo! Big Lots Bijoux Terner
Bi-Lo BJ's Wholesale Club Blair Corporation
Blick Art Materials Blue Tree (boutique) Boeing Store
Brighton Collectibles Brook Mays Build-A-Bear Workshop
Burger King Worldwide Burlington Coat Factory Buy Buy Baby
Buyer's Best Friend Campmor Cash America International
Cato Corporation Charming Charlie Chick-fil-A
Chipotle Mexican Grill City Gear Claire's
Cloud 9 Living Comics and Comix Costco
Country Junction Cracker Barrel Crate & Barrel
Crystal Rock Holdings CST Brands CVS Caremark
Daniel Smith (art materials) Daqo New Energy Darden Restaurants
Davenport Cash Store Defense Commissary Agency Delhaize America
Dell Delphi Glass Deseret Industries
Dick's Sporting Goods Digital Ocean Dillard's
DineEquity Disney Store Doctor's Assoc. / Subway
Dollar General Dollar Tree Domino's Pizza
Dunkin' Brands Group Element Skateboards Empire Today
Explore Scientific EZCorp Family Dollar Stores
Famous Footwear Fanzz FAO Schwarz
Festival Foods (Minnesota) Flax Art Supply Stores Fleming Companies, Inc
Foot Locker Footstar Fort Western Stores
Full Compass Systems GameStop Geiger's
Gerrity's Supermarkets Giant Eagle GiftCards.com
Global Industrial GNC (store) Good Neighbor Pharmacy
Gooseberry Patch Green Earth Market Hallmark Business Expressions
Halloween Adventure Hamer's General Store Hancock Fabrics
Hannaford Brothers Company Harriet Carter Harry & David
Health Mart Systems H-E-B H-E-B Grocery
Hertz Car Sales Hibbett Sports Hobby Express
Hobby Lobby HobbyTown USA Home Interiors and Gifts
Home Shopping Network HomeGoods Horizon Hobby
Hudson's Bay Hudson's Bay Trading Company Hy-Vee
Ikea North America Services J. Press J.C. Penney Co.
Jack in the Box Jerry's Artarama Jimmy Beans Wool
Jo-Ann Stores Kinney Shoes Kinnucan's
Kirkland's Kitchen Collection KitSplit
Kohl's L Brands L.L.Bean
Lamps Plus Lands' End Lauren Moshi
Le Gourmet Chef Learning Express Toys Legendary Whitetails
Leslie's Poolmart Life is Good Company Linens 'n Things
Lowe's Companies Lucy Activewear Macy's
Manic Panic Marciano Stores Marmot (company)
Martha Stewart Living Omnimedia Massachusetts Bay Trading Company McDonald's
Mecox Meijer Menard
Merchandize Liquidators Merchant Customer Exchange Metropolis Collectibles
Michael C. Fina Michael Stars Michaels
Michaels Stores Missouri Star Quilting Company ModCloth
Mor Furniture Mossy Oak MovieStop
Mt. Vernon Sleep Galleries Mud Bay pet store Munchkin Inc.
NACCO Industries National Convenience Stores National Retail Systems
Navy Exchange NBTY Newbury Comics
Nigel Beauty Emporium Norm Thompson Outfitters North Shore Shrimp Trucks
Off Broadway Shoe Warehouse Office Depot OfficeMax
Oneida Limited O'Reilly Automotive Orion Telescopes & Binoculars
Orvis OverDrive, Inc. Pacific Tote Company
Panera Bread Company Paper Source Paperless Post
Party America Party City Paul Stuart
Payless ShoeSource Pearl Art and Craft Supply Pebble Smart LLC
Pet Supplies Plus Petland Discounts Plow and Hearth
Pop Shop Poppin Pottery Barn
Price Chopper Supermarkets PriceSmart Publix Super Markets
QVC Rack Room Shoes Rainbow Shops
REI Relax The Back Replacements, Ltd.
Richard’s Foodporium Ridemakerz Right Start
Rite Aid Rite Rug Flooring Robbins Brothers
Robot Galaxy Ron Jon Surf Shop Room & Board
Ross Stores Royal Ahold / Ahold USA Safeway
Sally Beauty Holdings Sam Moon Save Mart Supermarkets
Sears Holdings Sherwin-Williams Signet Jewelers
Sonic Starbucks Stater Bros. Holdings
SUPERVALU Tempur-Pedic The Apex Companies
The Children's Place The Fly Stop The Fresh Market
The Fruit Company The Grilled Cheese Truck The Home Depot
The Kroger Co. The Maxx (retail store) The Paradies Shops
TJX Tractor Supply Co. Trader Joe's
True Value Co. Verizon Wireless WakeFern / ShopRite
Walgreen Wal-Mart Stores Wegmans Food Market
Wendy's Whole Foods Market Williams-Sonoma
WinCo Foods YUM! Brands Rent A Center
Jos. A. Bank The Men’s Wearhouse Younkers
Equipment Depot Sleep Number Quality Maintenance
Empire Today Yankee Candle Herberger’s
Grimco alphabroder  


What's Included

  • Management Trainee: Basic Math, Reading Tables and Graphs, Personality Profiling, Interview Preparation, Case Study Practice
  • Financial Analyst: Basic Math, Numerical Reasoning, Reading Tables and Graphs, Interview Preparation, Case Study Practice, Personality Profiling
  • Customer Service Manager: Basic Math, Reading Tables and Graphs, Personality Profiling, Interview Preparation
  • Retail Supervisor: Basic Math, Reading Tables and Graphs, Personality Profiling, Interview Preparation, Situational Judgment Practice
  • Store/Area Manager: Basic Math, Reading Tables and Graphs, Personality Profiling, Interview Preparation, Case Study Practice
  • Maintenance Worker: Mechanical Aptitude, Tools, Spatial Reasoning & Aptitude, Basic Math, Interview Preparation, Personality Profiling
  • Pharmacy Tech: Verbal & Numerical Reasoning, Reading Comprehension, Basic Math, Personality, Situational Judgment Preparation
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