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17 PrepPacks™
42 Prepared
800+ Questions









About Walmart PrepPacks™

JobTestPrep helps you in preparing for Walmart's recruitment processes. The different preparation packages on this page are designed to offer you an in-depth understanding of the tests you may come to take as part of the Walmart application process. Walmart utilizes several tests to assess candidates for hiring and promotion, including the following:

  • Walmart Pathways Test
  • Walmart Support Manager Test
  • Walmart Tactical Leadership Assessment Test
  • Walmart Customer Service Manager Test
  • Walmart Department Manager Assessment Test
  • Walmart Supervisory Leadership Assessment 
  • Walmart Computer-Based Learning Test

Walmart Assessment Test

The Walmart assessment test consists of 65 questions split into four sections:

Section 1: Customer Service Scenarios

Eight multiple-choice questions. Each question presents a different customer service scenario for which you must choose the best response.

Sample question:

A customer approached you earlier, but you were busy. You promised to look into her question and get back to her shortly. Now, 30 minutes have passed, and you have a meeting with your manager that is about to start. You didn’t have time to look into the customer’s query or get back to her. You should do one of the following:

  • Ask your manager if you can postpone the meeting.
  • Ask the customer to call you later today.
  • Find the customer yourself after the meeting and apologize.
  • Try to find the customer before your meeting.

Section 2: Problem-Solving at Work

Seven "rate the responses" questions. Each question presents a customer issue, a problem with coworkers, or another problem in the workplace. For each of these problems, you will rate the five given responses on a five-point scale, from "Very Ineffective" to "Very Effective."

Sample question:

An angry customer has just complained. You do one of the following:

  • Ask him to explain why he is upset.
  • Ask him how he would like the problem resolved.
  • Call your manager over to help him.
  • Listen to him.
  • Calmly explain to him that he isn’t correct.

Section 3: Personality Questionnaire

33 "agree or disagree" questions. You are given statements about your attitude at work and your personality. You must rate each personal statement on a five-point scale from "Strongly Disagree" to "Strongly Agree," depending on how much you relate to the statement.

Sample question:

  • I sometimes doubt the practicality of what I am taught.
  • I would wait until my manager found a replacement for me before I left my job.
  • I am hardly bored at work.
  • Constructive criticism and feedback are important to me.

Section 4: Work Experience Questionnaire

12 multiple choice questions. You are given statements about your previous job performance and must select the best of five options that fits your experience.

Sample question:

When I disagreed with a supervisor, I most often did one of the following:

  • Reached a compromise by talking it out.
  • Combined our ideas to find a solution together.
  • Kept my opinions to myself.
  • Presented my side in a way my supervisor would find agreeable.
  • Did not back down on what I thought was right.

After you finish the test, you will see a confirmation page with the validity period of your test results. This date is exactly six months from the day on which you took the exam.

In addition, there are also two assessment tests for managerial positions at Walmart—the Walmart Supervisor Leadership Assessment test (SLA) and the Walmart Tactical Leadership Assessment test (TLA). Read more about Walmart Leadership Assessment Tests.


How Can I Prepare for My Walmart Assessment?

JobTestPrep has developed a wide range of practice tests able to prepare job candidates for a variety of tests offered at pre-employment assessments. Our resources contain exercises designed to bring your cognitive and problem-solving abilities to new heights. Our tests and drills are always supplied with study guides and answer keys to enable you to identify and eliminate your weaknesses before you take your assessment test. Therefore, no matter what specific questions your actual test at the company contains, you will be well prepared to pass it successfully and become shortlisted for an interview.


Walmart Situational Judgement Tests

The scenarios presented on SJTs always ask for a resolution of a given conflict which, although being hypothetical, might very much rely on, or represent, realistic situations that occur in a workplace. You will then be asked to choose a preferred method of action out of a number of possible options. You are encouraged to choose your responses spontaneously, based on intuition; however, analyzing the scenarios and choosing responses that highlight your skills will allow you to better present yourself on the test.

Walmart Leadership Assessment Tests

Leadership assessments are designed to identify candidates who possess the highest potential for success in a leadership role. Learning agility is highlighted as the greatest predictor of leadership performance.

Walmart Mechanical Reasoning Tests

Mechanical comprehension or reasoning tests assess a candidate's knowledge of machinery and other physical concepts. Common topics include forces and motion, energy, electrical circuits, voltages, and currents. The tests focus less on extensive academic knowledge, and more on a good understanding of the underlying concepts. More advanced tests may also require higher levels of analysis, including limited numerical calculations and an industry-specific context. Practicing mechanical reasoning questions is important, as becoming familiar with the structure of the test inspires confidence and results in higher test scores.

Walmart Microsoft Office Tests

The Microsoft Office assessment is usually comprised of several different tests, but it most commonly involves a Microsoft Excel test accompanied by a Microsoft Word test. Sometimes you will encounter a typing test as well. These tests often come in two different difficulty levels—basic and intermediate-advanced. The tests differ only in the number of questions that relate to each level of Microsoft Office skills. 

Walmart Job Application

The application process will take 45-60 minutes. Some positions require an assessment test, which will take additional time during the application process. Some of the assessments you may encounter are retail pre-employment assessment, logistics pre-employment assessment, or a supervisory leadership assessment test. This pre-employment assessment is geared toward entry-level positions. For Walmart leadership job practice, see our Walmart Leadership Assessment Test page.

If you pass the assessment and match the position you applied to you will be invited to an onsite interview. If your interview goes well and you are considered the best fit candidate, you will go through a background check and drug test.

Walmart Interview

In this stage, your Walmart interviewers are looking for you to give examples from your previous experience to back up your answers. Thus, ahead of the interview, review your resume and prepare a list of examples that can be used to demonstrate your skills against the competencies Walmart is looking for. 

You can practice for interviews and learn tips and tricks for interviews by reading our Interview PrepPack™.

Frequently Asked Questions by Walmart Candidates

How are SJTs formulated?

The scenarios presented on SJTs always ask for a resolution of a given conflict which, although being hypothetical, might very much rely on, or represent, realistic situations that occur in a workplace. You will then be asked to choose a preferred method of action out of a number of possible options. The conflict/scenario may involve supervisor-subordinate relationships, stress, and disagreement among work colleagues, etc. The situations described may vary according to the role one is applying for. Managers, police officers, sales representatives, etc. are all likely to receive different questionnaires, as they are being evaluated for specific traits and aptitudes. You are encouraged to choose your responses spontaneously, based on intuition; however, analyzing the scenarios and choosing responses that highlight your skills will allow you to better present yourself on the test.

How Do I Select the Correct Response in my Walmart SJT?

Read each of the given scenarios and each possible response carefully before answering. Though you may instinctively choose one answer, it's possible that another answer is more appropriate. If you are asked to rank the responses, compare them to each other.

Keep in mind that all the responses may be effective, or they may all be ineffective - your task is to rank the responses, not decide if they are right or wrong.

What Is the Best Way to Present My Answers at My Walmart Interview?

The best way to present your answers in your interview is the STAR method: situation, task, action, result. This is the preferred way of answering questions as it presents your answers in a real-life situation which really engages the interviewer.

What Is the Walmart's Face to Face Interview?

There are several different types of questions you may face during your interviews. Most interviews consist of competency-based questions, but some include job-related questions, maths problems, or riddles. You can also expect to be asked about your resume and your motivation regarding the position for which you are applying. To help you prepare for your interview and other assessments, we have created a unique preparation pack with all the resources you need. The pack features a detailed interview guide written by our accredited psychologists. This guide covers various aspects of interviews and offers important tips. It discusses, among other things, competency-based questions and how to use the STAR method when answering them. It also provides advice on how to answer common interview questions. Going over these principles and reading the guide can help you prepare for your interviews.

How Can JobTestPrep Help me Prepare for Walmart's Online Tests?

JobTestPrep's extensive preparation package includes hundreds of questions, fully explained answers, and solving tips. Knowing what to expect in advance will make you feel more confident going into the tests, and practicing beforehand will enable you to get a higher score. The application process at Walmart is extremely competitive, so ensure that you do everything you can to get the highest scores you can on these tests.


Walmart and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with JobTestPrep or this website.

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