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How to Pass Your Walmart Assessment Tests

JobTestPrep will prepare you for Walmart's pre-employment assessment tests with our practice materials. Studying for these tests is essential to landing a job at Walmart. Our practice packs are tailored to help you succeed and stand out from other applicants. By practicing with our online Walmart assessment tests, answer explanations, and detailed score reports you will feel less anxious and more confident come test day.


About Walmart Assessment Test

Walmart is the largest private employer in the world, employing over two million people. As one of the world's most successful companies, there is stiff competition for the job security Walmart offers you. Prepare yourself for your Walmart job assessment and you will stand out from among the competition.

When applying for any position at Walmart you are competing with thousands of applicants for your Walmart job; therefore, you are required to take a qualifying assessment test. You may encounter a retail pre-employment assessment, logistics pre-employment assessment, or a supervisory leadership assessment test. This pre-employment assessment is geared toward entry-level positions. For Walmart leadership job practice, see our Walmart Leadership Assessment Test page.

The Walmart pre-employment assessment is an online personality test combined with situational judgment questions. It measures your ability to handle different customer service scenarios as well as your general attitude at work. The test will take you between 20 and 60 minutes to complete.

Note: You may not go back to the previous screens to change your answers to the assessment.


Walmart Test Format

The Walmart assessment test consists of 65 questions split into four sections:

Section 1: Customer Service Scenarios

Eight multiple-choice questions. Each question presents a different customer service scenario for which you must choose the best response.

Sample question:

A customer approached you earlier, but you were busy. You promised to look into her question and get back to her shortly. Now, 30 minutes have passed, and you have a meeting with your manager that is about to start. You didn’t have time to look into the customer’s query or get back to her. You should do one one of the following:

  • Ask your manager if you can postpone the meeting.
  • Ask the customer to call you later today.
  • Find the customer yourself after the meeting and apologize.
  • Try to find the customer before your meeting.

Section 2: Problem-Solving at Work

Seven "rate the responses" questions. Each question presents a customer issue, a problem with coworkers, or another problem in the workplace. For each of these problems, you will rate the five given responses on a five-point scale, from "Very Ineffective" to "Very Effective."

Sample question:

An angry customer has just complained. You do one of the following:

  • Ask him to explain why he is upset.
  • Ask him how he would like the problem resolved.
  • Call your manager over to help him.
  • Listen to him.
  • Calmly explain to him that he isn’t correct.

Section 3: Personality Questionnaire

33 "agree or disagree" questions. You are given statements about your attitude at work and your personality. You must rate each personal statement on a five-point scale from "Strongly Disagree" to "Strongly Agree," depending on how much you relate to the statement.

Sample question:

  • I sometimes doubt the practicality of what I am taught.
  • I would wait until my manager found a replacement for me before I left my job.
  • I am hardly bored at work.
  • Constructive criticism and feedback are important to me.

Section 4: Work Experience Questionnaire

12 multiple choice questions. You are given statements about your previous job performance and must select the best of five options that fits your experience.

Sample question:

When I disagreed with a supervisor, I most often did one of the following:

  • Reached a compromise by talking it out.
  • Combined our ideas to find a solution together.
  • Kept my opinions to myself.
  • Presented my side in a way my supervisor would find agreeable.
  • Did not back down on what I thought was right.

After you complete all 65 questions, you will see a confirmation page listing the date until which your test results are valid. This date is exactly six months from the day on which you took the exam.

In addition, there are also two assessment tests for managerial positions at Walmart—the Walmart Supervisor Leadership Assessment test (SLA) and the Walmart Tactical Leadership Assessment test (TLA). Read more about Walmart Leadership Assessment Tests.


Related Links

Walmart Leadership Test
Sears Assessment Test Target Assessment Test
Sales Assessment Test Personality Assessment Test

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What's Included

  • Personality test plus a complete breakdown of the ideal Customer Service profile
  • 5 customer service situational judgment tests
  • Full answers and explanations for every question
  • Score reports
  • Secured payment 
  • Immediate online access - practice 24/7
Related PrepPacks™ that come with membership: