Answer:
Primary Competency: Teamwork; communication skills
Secondary Competencies: Organizational understanding
Correct response: A
Explanation: Here, you are using a communication form which is direct and persuasive. You are giving a proper justification for your argument. In addition, you are trying to influence Felix by showing him that his actions are connected to the team’s performance and that he has a vested interest in solving this problem. This response shows a good level of communication skills, persuasion and teamwork. We therefore chose this as the best response.
B. This response is the equivalent of doing nothing, which is rarely the correct answer in SJT questions. Generally, in order for a passive response to be the best, a good justification needs to be given. Normally, the justification would be that choosing the other answer-choices would cause more harm than good. Note that the rationalization provided in this answer choice can be confusing. In this case, it does seem like the problem lies between Felix and the supervisor. However, although this doesn’t affect you directly, this situation still negatively affects the productivity of your team as a whole and the organization you work in more generally. Therefore, by choosing this response, not only are you not showing your communication and teamwork skills, but you are also showing a low level of organizational understanding. This is because you don’t see the connection between solving the problem with Felix and the productivity of your team.
C. Talking to your manager about the problem could be an appropriate and effective response. However, note that you were asked to choose the best first response. In general, criticizing another worker publicly without first doing so privately is considered inappropriate and not supportive of teamwork. By choosing this response first, you are showing low teamwork and communication skills. Instead, you should try to communicate with Felix first.
D. This answer-choice corresponds to the office practice of knowing what method of communication to choose for a given situation. Here, you are choosing a method that might not solve the problem effectively. Felix could simply ignore the email or fail to see how it relates to him. Choosing this response shows you understood that something needs to be done to amend Felix’s behavior, but you decided to avoid communication with him directly. This could show that you either wanted to avoid confrontation or didn’t understand that Felix’s behavior concerns you as part of the team. Therefore, by choosing this response, you are not showing a high level of communication and teamwork skills.