Updated August 07, 2025
May, Head of Product and Police Assessment Expert at JobTestPrep
Hi, I’m May Gilon. I hold an M.A. in Cognitive Studies and a B.A. in Psychology. Since 2023, I’ve served as Head of Product at JobTestPrep, where I lead development of preparation tools for law enforcement and public safety exams. I began my journey here in 2021 as a psychometric test developer and have worked closely with thousands of candidates to help them master complex assessments.
This page gives you everything you need to pass the CritiCall test, with practice questions, answers, and tips for every module on the 911 dispatcher exam.
Have a question? Contact me at:
The CritiCall test is known for being challenging and for good reason. It’s designed to simulate the fast-paced, high-stakes environment of a 911 dispatch center. From multitasking and data entry to decision-making under pressure and prioritizing information quickly, the abilities assessed in this test are the same ones you'll use on the job. Each module in the test is focused on a specific skill required in the emergency dispatch role, ensuring that you are thoroughly tested on the core competencies that will help you succeed in the field.
Let's dive into some Criticall sample questions that simulate the real exam.
To help you prepare, we've divided this Criticall practice test into "Common Modules", which are frequently used by most agencies, and "Additional Modules", which are not as ubiquitous.
The first four modules covered on this practice test are the "Common Modules".
If you know which modules you'll be tested on, that’s great! But we also recommend practicing modules that aren’t part of your test if they are related to a skill you need to strengthen. This extra practice will not only help you prepare for any surprises but also boost your overall abilities and confidence, setting you up for success in your career.
Now let’s go over each key skill and the modules that reflect it!
Attention to detail is so critical in the role of an emergency dispatcher that there are 6 distinct modules in the test designed specifically to assess and improve this ability. As a dispatcher, you must capture and process precise details under pressure - whether it’s locations, emergency types, or descriptions of the situation. Even the smallest mistake can delay a response and have serious consequences. If you find yourself struggling with this skill, we recommend practicing all 7 related modules, even those not directly covered in your test. This extra practice will help strengthen your overall attention to detail, sharpening your ability to spot discrepancies, improve accuracy, and handle complex data with confidence.
You can go over the modules relevant for this skill, learn more about each test and try some example questions by clicking at the modules' name!
The CritiCall Typing Test is designed to examine your ability to accurately and efficiently input data, which is a crucial skill for 911 dispatchers.
The minimum typing speed required from a 911 dispatcher and 911 operator candidate is set by the agency you’re applying to. That said, it’s recommended to reach a typing speed in the CritiCall typing test of 35 WPM and above, and to be able to type at this speed for at least 5 minutes.
Here's how it looks:
*source: JobTestPrep CritiCall Practice Tests
💡To practice your typing speed and accuracy, type along to an audiobook. Let it get a few words ahead of you and see if you can keep up with good accuracy.
The CritiCall Data Entry test evaluates your ability to correctly enter data, such as names, license plate numbers / VIN numbers, addresses, telephone numbers, and other alphanumeric characters into their appropriate fields.
There are two Data Entry versions:
(1) Split screen with the data on one side and empty fields on the other one.
(2) An audio recording of an emergency call with a person who says all the details. You’ll need to fill out the boxes only with what you hear.
You'll be graded on the speed and accuracy of the data you enter into the correct boxes. You'll also need to respond quickly to any emergency messages that appear at the bottom of the screen (similar to the Decision-Making section).
Failing to respond to a decision-making message within 15 seconds after the message appears will result in a lower score.
Here's how the first Data Entry version (non-audio) looks in JobTestPrep's practice pack
JobTestPrep’s CritiCall preparation pack includes thorough practice for the Data Entry part, which is one of the most important modules of the exam. This practice will help improve your data entry skills and multitasking abilities (multitasking between data entering and responding to emergency messages).
💡 Practice your multi-tasking by typing a conversation you hear on the news or radio while holding a conversation with someone in the room.
The map reading test requires orientation abilities and following instructions and directions.
Map Reading is a crucial skill for a 911 dispatcher since it requires the ability to orientate in and understand navigation to a scene of an emergency. It requires spatial reasoning skills, following instructions, and usage of directions (north, south, east, and west, and adjusting to left and right according to the current direction).
The CritiCall map reading questions will usually consist of two types:
A Map Reading guide and 13 practice tests with hundreds of map reading questions, and a variety of maps can be found in our CritiCall Preparation Pack.
Let’s go over an example question!
Answer the following question based on this map:
A man fainted at a grocery store on Lord Cir. A dispatcher ambulance is currently parked on the narrow road next to the medical center, between 29th St and King Cove.
What is the most direct route of the ambulance to reach the Lord Cir entrance of the store?
Wrong
Wrong
Correct!
Wrong
Answer:
The correct answer is (C).
💡 Use “reference locking” to prevent errors under time pressure.
Instead of scanning the entire map repeatedly for every step, lock your eyes on one fixed reference point, like a major landmark or the north arrow, and use it as your mental anchor for all directions. This prevents accidental flips (e.g., mistaking left for west) and reduces cognitive load when switching between the question and the map.
The CritiCall Cross-Referencing practice test is a module designed to assess how well you can locate and verify information quickly and accurately using multiple sources—a critical skill for 911 dispatchers who must match details from callers, databases, and maps under time pressure.
What You’ll See in the Test
What It Measures
What's the last name of the person whose License Plate number is 6XAB175?
Wrong
Wrong
Wrong
Correct!
Answer:
The correct answer is (D), CABLER.
Start by searching the license plate in the last column, until finding the correct license plate on the 5th row. Next, search for the last name in row 5, which is the first column, and the last name is Cabler.
What is the phone number of the person living on Rose Street?
Wrong
Wrong
Correct!
Wrong
Answer:
The correct answer is C, 269-743-9685.
Start by searching for the address in the third column, until finding the correct address (2397 ROSE STREET) in the 8th row. Next, search for the phone number in row 8, which is the 4th column, and the phone number is 269-743-9685.
What is the first name of the person whose VIN starts with 5X?
Correct!
Wrong
Wrong
Wrong
Answer:
The correct answer is A, Ryan.
Start by searching for the VIN in the 5th column until finding the correct VIN (5XXGM4A72DG215499) in the 6th row. Next, search for the first name in row 6, which is the 2nd column, and the name is Ryan.
💡 Chunk the Search – Don’t Scan Randomly
When you cross‑reference two tables, your brain naturally wants to jump back and forth between them, which wastes time and causes mistakes. Instead:
By treating the task like two mini one‑direction searches rather than frantic back‑and‑forth scanning, you’ll maintain speed and accuracy under the timer.
The next module aims to test your attention to detail and focus. You will need to be methodical to ensure that no mistakes are made. Proceed to the Character Comparison module, which demands attention to even the slightest details, methodical work, staying focused, and working quickly yet thoroughly.
Determine which of the options is an exact copy of:
7227277277277222 James Baxter
Wrong
Wrong
Wrong
Correct!
The correct answer is (D).
From the alternatives below, choose the one which is exactly the same as:
2C4GM68475R65969
Wrong
Wrong
Correct!
Wrong
The correct answer is (C).
💡 Use a fixed scanning order to avoid mistakes.
Compare characters left to right (or top to bottom) every time, without skipping around. This consistent pattern reduces eye fatigue and prevents missed differences, especially with long strings of numbers or letters. If something doesn’t match, mark it immediately—don’t rely on memory to revisit it later.
The next and final module we will cover is the Probability Module which requires both numerical and reasoning skills.
Read the following description and answer the question below:
Four people reported the address of a burning building. The addresses reported were:
Which address will you send firefighters to?
Correct!
Wrong
Wrong
Wrong
The correct answer is (A).
As can be seen, in all addresses, the boulevard’s name is the same one – and only the numbers differ. To measure the best probability for the address – each number in order should be compared between all four addresses, and the most recurring number has the highest probability of being the correct one.
The report with all the most reoccurring numbers is report #1 – and therefore is the most likely correct address.
Read the following description and answer the question below:
A cyclist hit a pedestrian on a boulevard. The accident was described by a few eyewitnesses:
Which is most likely to be true?
Correct!
Wrong
Wrong
Wrong
The answer is (A)
To best answer the question, you are required to take the details described in each of the answers and compare them to others to see how many times each detail is reported. The answer with the most reoccurring details is the correct one:
1. Cyclist leaving bicycle lane, pedestrian wearing earphones, pedestrian looking at his phone.
2. Cyclist driving fast, pedestrian looking at his phone.
3. Cyclist leaving bicycle lane, Caucasian male appearing
4. Pedestrian wearing earphones, pedestrian looking at his phone, the pedestrian doesn't pay attention to his surroundings.
The recurring details are pedestrian looking at his phone (3), pedestrian wearing earphones (2), and cyclist leaving bicycle lane (2) – therefore the correct answer would be answer is A.
💡 Convert words to fractions quickly.
Probability questions often describe chances in words (“2 out of 5,” “half the calls,” “1 in 4”). Immediately rewrite them as fractions or percentages to see the math clearly and compare options faster. For example, “1 in 4” = 25%, “2 in 5” = 40%. This speeds up decision‑making and prevents mistakes under time pressure.
In the fast-paced and often high-stakes world of emergency dispatch, quick and sound decision-making is essential. Dispatchers need to assess each situation and make critical decisions, such as prioritizing calls, determining the type of response required, or providing immediate advice to callers. Strong problem-solving skills are crucial in adapting to unexpected situations, assessing risks, and ensuring that the most appropriate resources are dispatched to manage the emergency effectively.
This section of the assessment will require:
Example from the CritiCall Test:
Example from JobTestPrep's Practice:
Read the following description:
A man reported dirty water coming out from the window of the neighbor's apartment.
Which unit would you assign?
Wrong
Wrong
Wrong
Correct!
The appropriate agency, in this case, is (D) - Utility.
The public utility should be dispatched in case of a problem related to the water system.
Public utilities are those business undertakings that provide necessary services to society. The undertakings dealing with the supply of electricity, gas, power, water, transport, etc., are all covered under public utility services. All these things are needed in the day-to-day life of the people.
Read the following description:
A girl's hand got stuck in a vending machine.
Which unit would you assign?
Wrong
Correct!
Wrong
Wrong
Answer:
The correct answer is (B) - The fire department.
The Fire Department should be dispatched in case of a trapped person.
The fire department forces are extinguishing fires in their area, protecting life and property in the event of fires in their area, rescuing and protecting people in the event of a road traffic collision, and rescuing and protecting people in other emergencies.
Read the following description:
A teacher reported that a boy collapsed in gym class.
Which unit would you assign?
Wrong
Wrong
Correct!
Wrong
Answer:
The correct answer is (C) - The emergency medical service.
EMS should be dispatched in case medical treatment is needed.
The emergency medical service will be dispatched in case of a medical event that requires treatment by a qualified paramedic or when an evacuation to a hospital is required.
💡Learn the CritiCall decision-making rules in advance. There are pre-determined rules for choosing the right emergency services to dispatch to a scene. Knowing them in advance can help you choose the right option quickly and avoid losing points on the test.
The next CritiCall test practice module refers to the 911 Dispatcher's ability to make difficult decisions while prioritizing. The Prioritization module will present you with different scenarios of varying urgency levels.
Prioritizing scenarios correctly is crucial and may be the difference between a successful response and a disaster. It requires you to consider both time and response urgency - for example, whether the situation is ongoing, whether there is any current danger to civilians, how serious an injury is, and so on.
Which situation is more urgent?
Correct!
Wrong
The correct answer is (A).
In prioritization questions, When deciding, follow scales. These scales will help you determine which scenario is the most urgent:
Scenario A depicts a possibility of abuse and violence that could be stopped (screams for help). A plausible outcome of this scenario is serious injury and physical harm (code 1).
Scenario B is an incident, which presents a dead homeless person. This incident is also code 1, but this case already happened, and the criminals are known. According to the time scale, incident A has priority on this call.
Read the following scenarios
Which situation is more urgent?
Correct!
Wrong
The correct answer is (B).
Incident A presents a minor property loss regardless of the chance to catch the criminals.
Incident B presents a major property loss due to the fire, and you may prevent the fire from spreading and inflicting more damage. According to the urgency response scale, incident B has a priority on this call.
💡 Use “tier grouping” instead of ranking one by one.
First, group all items into three urgency tiers—high, medium, low—based on the given criteria. Once grouped, rank only within each tier. This method prevents constant back‑and‑forth comparisons and helps you stay fast and consistent, especially when there are many similar‑looking tasks.
Next, you will face the Mathematics Module, comprised mostly of word problems in a variety of difficulty levels. The Mathematics Module requires numerical abilities, an understanding of basic arithmetic operations, the usage of fractions, decimals, and more. It also requires an ability to translate written problems into equations – while knowing which equations should be used (i.e., remembering that time multiplied by speed equals distance).
Answer the following word question:
Emilio drives to a town 25 miles away from his location. He calls you, saying he has driven 3/5 of the way.
How many miles did Emilio drive?
Wrong
Correct!
Wrong
Wrong
The correct answer is (B).
First, calculate how much is 1/5 of 25 miles: 25*1/5=5miles.
Now multiply the number by 3 to calculate the sum of miles Emilio drove: 5*3=15 miles.
Answer the following word problem:
A mountain trail is 12.1 miles long. A hiker walks along the trail at a rate of 1.96 miles per hour.
Approximately how long will it take the hiker to walk the entire trail. in hours??
Correct!
Wrong
Wrong
Wrong
The correct answer is (A).
12.1 miles are approximately 12 miles. 1.96 miles per hour are approximately 2 miles per hour.
Since time (in hours) equals distance (miles) divided by velocity (miles per hour), the hiker will walk the entire trail in approximately 12/2=6 hours.
You can find math study guides and practice tests of increasing difficulty in our CritiCall PrepPack.
For more math assessing exams, check out our Free Wonderlic Test Practice.
For an emergency dispatcher, memory is a key skill that goes beyond simply remembering information—it’s about knowing what to focus on and how to retain crucial details under pressure. Dispatchers must quickly absorb vital information from each call, like the nature of the emergency, location, and specific instructions from first responders, while filtering out irrelevant details. While memory might seem like a fixed ability, there are various strategies that can help you focus on what’s most relevant during a call. With practice, you can train your mind to identify and retain the most important information, and your ability to quickly recall these details under pressure can greatly improve and influence the success of the emergency response.
This part of the CritiCall test involves listening to brief stories or details about specific individuals. Your task is to summarize the key information from the calls and accurately enter it into the designated fields.
This section is available in three different formats, and each agency may select one or more of them:
You’ll be able to write notes on your computer while you listen to the recording. These notes will be helpful afterward when you answer the questions.
Listen to the following recording and then answer the question below
Which of the following best describes this call?
Wrong
Wrong
Wrong
Correct!
The correct answer is:
Tracy was nervous about giving a speech, but it went fine.
It expresses both facets of the main occurrence with no additional information
The main occurrence of this narrative is Tracy's concerns from her upcoming speech. This occurrence is actually "split" – the speech is mentioned in the first sentence, and Tracy's feelings are mentioned in the third sentence.
Step 1: Notetaking
Here is an example of notes that were written to document all important details in the least amount of time and effort.
To do so, vowels are omitted, as well as some obvious context details (like "rehearsals of her speech"- only "rehsls" was written in the notes, and the words "of her speech" were omitted). Also, T replaces "Tracy" throughout the notes after it was written in full once.
Notes:
my sstr tracy tld me she nrvs bc she had 2 give speech in frnt of tv cams
those who sat in during rehrsls were imprsd with da speech cntnt n Ts prsntaion style
even with mny wrds of encrgmnt, T stil felt anx
when the time came 4 the actual prsntation, T said she has updt stmch, however she dlvred speech prfctly
Step 2: Eliminating answers
Remember the three characteristics of false answers:
Answer A – Tracy's thorough preparation helped her feel less nervous.
Reason for elimination: new/contradictory information.
It was only said that Tracy rehearsed the speech, but it wasn't specified that the rehearsals were thorough. In addition, despite her preparation, she still felt anxious.
Answer B – Hard work always seems to pay off.
Reason for elimination: focusing on minor events.
This answer doesn't express any of the facets of the main occurrence –the speech or Tracy's concerns about it.
Answer C – Other people’s words of encouragement lessened Tracy’s nervousness
Reason for elimination: contradicting information
It is clearly stated that: "Even with many words of encouragement from those who attended the rehearsals, Tracy was still anxious."
Answer D – Tracy was nervous about giving a speech, but it went fine.
Reason for elimination: This answer is correct.
It expresses both facets of the main occurrence with no additional information
Listen to the recording below and then answer the two following questions
How many kids are inside the vehicle?
Wrong
Correct!
Wrong
Wrong
The caller's answer to the question "do you have kids inside the vehicle?" is "no, just me and my friend Larry Brickman here." Therefore the answer is B.
How many cars does the caller believe are currently at the junction?
Wrong
Correct!
Wrong
Wrong
The correct answer is B:
I can’t see clearly… I can recognize 9 right now, but maybe there are more."
When listening to a simulated emergency call, train yourself to filter out small talk or irrelevant details and focus on the core information:
CritiCall memory recall questions require listening to voice recordings of letters and numbers, and then repeating the recorded sequence.
Click the play button in order to listen to the sequence of letters and numbers:
Write down the sequence you heard after the recording ends.
Answer: JS97QR
Click the play button in order to listen to the sequence of letters and numbers:
Write down the sequence you heard after the recording ends.
Answer: NUKW5C
💡Focus on relationships, not just raw data.
Instead of memorizing isolated facts (e.g., “car is blue, plate 584”), remember how the details connect (e.g., “blue car has plate 584”). Creating a mental link between attributes makes recall easier and reduces confusion when multiple similar items appear in the test.
In the high-pressure environment of emergency dispatch, communication skills go beyond simply speaking clearly they involve the ability to understand and process information quickly. Dispatchers must be able to interpret a wide range of information from callers, often under stress, and extract the essential details without misunderstanding or miscommunication. At the same time, they need to relay this information back to responders in a clear, concise, and organized manner. A dispatcher’s ability to both understand and communicate effectively ensures that critical information is transmitted accurately, allowing for a rapid and appropriate emergency response.
911 Dispatchers require more than just prioritizing skills, typing and summarizing abilities. The next module - Reading Comprehension- assesses the verbal skills necessary to understand and respond to texts. As the examples demonstrate, reading comprehension requires careful reading, verbal proficiency, an understanding of context, and summarization techniques. Some of the texts may be lengthier, contain more details, or be at a higher English level.
Answer the questions below according to the following text:
Of course, while we all may hold secret hopes of uncovering a latent talent, most of us are unlikely to progress to an elite level. But, whether we like to compete on a weekend or prefer to go on solitary excursions through the countryside, the message is that age is far less of a barrier in running than it is in other sports. With running, even if taken up later in life without any previous experience, it really is realistic to expect improvement with age.
Which of the following best summarizes the main idea of the second paragraph?
Wrong
Wrong
Correct!
Wrong
The correct answer is C.
To answer this question, we must read paragraph 2 carefully. Once we do, we can see that the answer is evident in the paragraph, starting with the words: ” The message is…” The message of this paragraph is that running has no age, and therefore answer choice (c) is the correct answer.
Based on the text, which of the following is definitely correct?
Correct!
Wrong
Wrong
Wrong
The correct answer is A.
In order to conclude which of the statements is definitely correct, we must locate them in the text and find which of them is explicitly mentioned there:
Therefore answer choice (a) is the correct answer.
Which one of the following is definitely true regarding Jack Foster, based on the text?
Wrong
Correct!
Wrong
Wrong
To conclude which of the statements is definitely true, we must locate them in the text and find which one of them is explicitly mentioned there. In this case, it is easy to locate the section in the text corresponding to the answer choices, as the question provides us with a clue (”Jack Foster”) leading us to our answer. This is the section that refers to Foster:” One example is the great Jack Foster, a self-styled "ancient marathoner”, who ran for the first time at the age of 32, and by the age of 40 found himself picking up a silver medal at the Christchurch Commonwealth marathon in 1974”. It is said that Foster: (1) ran for the first time at the age of 32 – this eliminates answer choice (a). (2) ran a marathon in Christchurch – however, we do not know if he actually lived there, thus eliminating answer choice (c). (3) he is a self-styled ”ancient marathonist,”- which does not mean he is stylish, eliminating answer choice (d). Since the text states explicitly that Foster ran a marathon, answer choice (b) is thus the correct answer.
💡 Scan the questions first, then read with purpose.
Before reading the passage, glance at the questions so you know what information to look for—this prevents wasting time on irrelevant details and helps you read actively, not passively. As you read, mentally tag sentences that answer those questions instead of trying to memorize everything.
Next is another verbal module – Sentence Clarity, which focuses on using proper English and the ability to rephrase or clarify sentences. The Sentence Clarity module requires excellent verbal skills, proficiency in English, and a sharp eye for errors. It involves selecting how a sentence should be phrased, as well as being able to rephrase it in the most effective way.
Choose the passage below that is most clear:
Correct!
Wrong
The correct answer is (A).
Read the following sentence:
"An alarming statistic shows that suicide attempts among men are more likely to succeed, even though more women attempt suicide.|
Find the answer which best matches the meaning of the original sentence:
Wrong
Correct!
Wrong
Wrong
The correct answer is (B).
💡 The clearest sentence is the one that communicates the idea most directly and unambiguously, even if it’s longer or uses simpler words. Eliminate options that introduce extra details, vague pronouns, or complicated phrasing—clarity is about precision and ease of understanding, not brevity.
The following module is another verbal module – Spelling.
The Spelling module requires proper English, verbal proficiency, as well as listening abilities. The questions, which may involve sentence completion or correction, could include recorded words or not.
Listen to the following recording and complete the missing words in the 2 sentences below:
Workers should wear gloves while working with __________ chemicals.
Wrong
Correct!
Wrong
Wrong
The correct answer is (B).
Any recent ____ in jobs is likely to have been ____ in the south.
Correct!
Wrong
Wrong
Wrong
Wrong
💡Visualize the word in context.
If you’re unsure of a spelling, picture how the word would appear in a sentence or on a sign (e.g., “Police Department” or “Emergency Call”). Seeing it in a familiar context often triggers recognition and helps eliminate options that look wrong even if you can’t explain why.
Emergency dispatchers are required to handle several tasks simultaneously, answering calls, coordinating responders, updating records, and more - while staying calm and focused. Multitasking is essential to the role, and this is reflected in the test structure. In fact, this skill is so important that it’s integrated into almost all modules. For example, tasks like data entry and call summarization often come in "multitasking" versions, where you must complete the task while managing additional responsibilities at the same time. Many of these tests also include time constraints to simulate the high-pressure environment dispatchers face, where every second counts. Being able to juggle multiple tasks efficiently, while maintaining accuracy and composure, is key to successful emergency response.
Retake policies vary—some agencies allow retries after 30–90 days, others limit attempts. Check with your hiring agency for specifics
Agencies select 11–20+ modules. Review your test invitation or call the agency’s non-emergency line to confirm.
Arrive early with ID; expect a computer-based test with headphones for audio sections. No personal items (e.g., pens, paper) are allowed.
Use our free sample questions above to mimic the test’s format.
A proficient typing speed is crucial for 911 dispatchers to efficiently manage emergency communications. Many agencies require a minimum typing speed of 35 to 40 words per minute. However, specific requirements can vary by agency. Achieving a higher typing speed while maintaining accuracy can enhance performance in this demanding role.
You don’t have to be a genius to be a 911 dispatcher, but the role requires quick decision-making, multitasking, clear communication, and staying calm under pressure. Strong preparation, especially through practice tests, helps develop these essential skills and boosts your chances of success.
The hardest part of being a 911 dispatcher is managing high-pressure situations, such as handling life-or-death emergencies, while remaining calm and focused. Dispatchers must multitask effectively—listening to callers, entering data, and coordinating with responders—all in real-time. Emotional resilience is crucial, as dealing with traumatic calls can be mentally and emotionally taxing.
If you are looking for a different test, or are not sure which test is relevant for your position, contact us, and we'll do our best to ensure you get the most accurate preparation for your upcoming exam.
If you are interested in a career with the force, check out some of our police-related pages:
Or, learn about other civil service exams we offer prep for:
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