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What's Included

  • 15 Written comprehension tests
  • 7 Written expression tests
  • 12 Memorization tests
  • 5 Problem sensitivity and problem solving tests
  • 2 Deductive reasoning tests
  • 4 Inductive reasoning tests
  • 4 Information ordering tests
  • Typing skills test


This PrepPack™ will prepare you for your NYPD 911 operator exam. In it you will find a variety of tests covering verbal, memorization, problem sensitivity, deductive and inductive reasoning, and more. We hope you enjoy!

Content of the NYPD PCT Exam

The NYPD PCT (New York Police Department Police Communications Technician) exam assesses seven cognitive aptitudes:

  • Written Comprehension – On the test, you will have to analyze, summarize, and draw conclusions based solely upon the information provided. This pre-employment test measures the depth of your ability to understand the content you're reading.
  • Written Expression – The exam assesses your ability to express yourself in writing. Specifically, the test aims to measure the clarity, grammatical proficiency, and accuracy in your written communication.
  • Memorization – Your memory will be tested through the use of pictures, numbers, words, and procedures.
  • Problem Sensitivity – To assess this skill, tasks will include the identification of problems in addition to determining the elements that are creating or included in the problems.
  • Deductive Reasoning – This aptitude involves the application of a given rule to specific situations. The focus is on logical solutions to questions by using the rules and procedures presented.
  • Inductive Reasoning – Your task is to find the rule or link between items in a set. Look for the reason that the objects, people, or events are included within the series presented.
  • Information Ordering – You will be asked to correctly sequence sentences, words, numbers, letters, pictures, or mathematical operations using the given rules or procedures provided. Some items require a logic-based sequencing of information.

Exam Information

The Department of Citywide Administrative Services (DCAS) administers the NYPD Police Communications Technician test, which is used for 911 operators and dispatchers, at the New York City Computer-based Testing and Application Center. The exam is computer-based and utilizes a multiple-choice format. The pass threshold is 70%.

Your score on this test determines your rank on the eligibility list. If you pass all conditions and qualifications for the 911 operator position, you will be considered for employment when your list number is reached. You will be notified of your test results via mail.

Job Description

The NYPD PCT title is also known by other names, such as, 911 operator or dispatcher, emergency dispatcher, and public safety telecommunicator. Regardless of the specific job title, this position performs a duality of roles: 911 call-taking and radio dispatching. As the key emergency resource for all five boroughs of New York City, the PCT position entails many diverse tasks.

911 operators work on state-of-the-art equipment that can handle 50,000 calls per hour. The average number of calls per year is in excess of 11 million.

One of the primary skills associated with this communications job is listening carefully to all callers in order to initiate appropriate emergency responses. Sometimes, to serve those in need, emergency dispatchers provide emergency response services and share interagency information with NYPD and FDNY operators and emergency medical dispatchers.

Life and death is literally in the hands of emergency dispatchers; therefore, excellent reasoning ability and sound judgment are essential characteristics of all who are hired as NYC Police Communications Technicians. The NYPD PCT exam assess job-related criteria and explores the aptitudes needed for effective job performance.

Prepare for the 911 Operator Exam

We provide a unique and customized NYPD Police Communications Technician Practice Pack that covers the various content found on the exam, along with a personality profiling component. Our goal is to help prepare you for the exam.

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