Ontario Provincial Police 911 Dispatchers Test Preparation [2026]
The CritiCall is unique among recruitment tests - it evaluates your cognitive skills and doesn't require prior 9‑1‑1 knowledge, yet it's still described by candidates as challenging and arduous.
The test is developed by Biddle Consulting Group, an American company. In Canada, it's used by the Ontario Provincial Police (OPP) for dispatchers in the province, as well as by the RCMP nationwide.
If you're scheduled to take the Ontario Provincial Police CritiCall exam or the RCMP CritiCall, this page will get you familiarised with the ins and outs of the assessment.
One Month's Access to:
The OPP use the CritiCall test as its assessment tool for candidates for their 911 Dispatch.
The CritiCall assessment consists of multiple mini-tests called "modules." Each one is designed to assess a specific skill.
Test Structure:
Individual modules, differing by jurisdiction
Test Time:
Approx. 2 hours
Difficulty:
Considered challenging by most candidates
Importantly, every employer can choose the modules that are most important to them. Additonally, every dispatch organization can choose their own passing score.
The company that made the CritiCall exam, Biddle Consulting (administered by Test Genius), created 25 different modules.
Here are some examples of the most frequently used modules:
Watch this video explaining the Ontario CritiCall exam:
Take advantage of over 150 test practice tests, tutorials and test guides.
• All CritiCall modules for OPP and RCMP included
• Practice varying difficulty levels
• Full solutions to sample questions
• Full feedback reports after each simulation
• The Data Entry Module contains a surprise multitasking task, just like the real CritiCall.
Watch a Sneak Peek of Our Learning Platform:
Your CritiCall test score is graded using three metrics: Keystrokes-per Hour (KPH), Words-per-Minute (WPM), and percentage scores (%) of each section. These are accumulated into an overall score shown in percentages.
The average CritiCall passing score for most portions ranges between 70% to 75%. To pass the CritiCall test at some of the most competitive agencies, you'll often need to reach a cutoff score of 80% and even 90%. The cutoff scores are usually determined by testing existing dispatchers and setting the benchmarks according to their scores. The passing score in the CritiCall Ontario Police is 70-75%.
The results’ processing time depends on every agency’s hiring schedule. Some send the results immediately to candidates, while others send out the results only several weeks after all testing dates have been completed.
According to the official site of OACP, the Full Constable Selection System in the Ontario Provincial Police contains 3 phases of different tests-
