Online Preparation for Domtar Assessment Tests
You will face three tests as part of the Domtar hiring process. Domtar Watson Glaser Test, which is a critical thinking test; the Domtar Abstract Reasoning Test, which assesses information and find solutions; lastly the Domtar Situational Judgement Test gauges your behavioral and cognitive abilities in the context of the workplace.
How can the Domtar JobTestPrep PrepPack best prepare you for these upcoming tests?
Here is a brief overview of what makes these tests challenging, and then we are going to go into more detail:
The Watson Glaser Test is a 30-minute test with five different sections, a primary stumbling block is not allowing outside information to affect your answers. Next the Abstract Reasoning Test is untimed, but demands you complete logical patterns in symbols or matrices, practice is essential. Lastly, the Situational Judgement Test can in a sense be the hardest because it's not a test of clinical knowledge or hard skills, but rather about judgment calls.
Simply this is a critical thinking test to see how you analyze and interpret various situations, written documentation, and verbal positions. While this test is primarily administered in law firms, it is also used widely in a range of companies, especially for those entering management positions. Critical thinking plays an important role in the life of any company.
The Norm Group: The test will be scored by measuring your score against a "norm group.' Say you are applying to be a sales manager, so you score will be compared to other current and past candidates who have a similar educational and professional background to you.
Subscales: RED: Aside from the Norm Group you will also be placed into three subgroups called RED or Recognize Assumptions, Evaluate Arguments, and Draw Conclusions. Employers are interested in understanding your strength in these areas in relation to other candidates.
Those with the highest comparative score will move on in the hiring process.
Text: In the years 2011-12, 32% of pupils entitled to free school meals (an indicator of low socioeconomic status) achieved five GCSE passes at grade C or above. This is compared to 65% of pupils who were not entitled to free school meals.
Conclusion: Most of the pupils who were not entitled to a free school meal achieved five GCSE passes at grade C or above.
The logic behind this answer is mathematical: the passage states that 65% of the pupils who were not entitled to a free school meal achieved five GCSE passes at a minimum of a C grade. Since 65% is greater than 50%, we can conclude that they are the majority.
The answer is: conclusion follows
As mentioned above the Abstract Reasoning Test demands complete logical patterns of symbols or matrices, and practice is essential.
Can you identify rules and consistent patterns or easily explain the next step in the sequence? Your abstract reasoning test provides your future employer insight into your overall intelligence and judgement and by understanding the meaning behind the information and data and to offer solutions to problems at a level of abstract thinking.
This test is also scored by using a norm group. Meaning the score is weighed against competing candidates. Ensure that you get as high of a score as possible.
Generally without time limits, these test use written, audio and video formatting to present you with anywhere between 25-50 realistic life/work scenarios. Its your job to choose the most realistic and effective response to each scenario.
These tests generally focus around conflict resolution and differ from position to position. After each presented conflict you will have to choose the best resolution from a number of options.
Question: A customer approaches you and complains about the poor service he has just received from another representative at the store.
How would you respond?
Subject: Customer complaint about a colleague
Competency: Problem solving
Best response: B
This is a question about customer complaints. Here, you want to show the competency of problem solving and coping with pressure. When facing angry customers, the first thing we want to do is take the heat off, and then change the subject of the conversation to something less emotional, and more rational and productive.
Answer choices A and C suggest responses that focus the conversation on the bad service that the customer feels they received – this is an emotional, heated subject.
Answer choice B changes the subject to something more rational – thinking of solutions. In addition, this is the only response that addresses the original need of the customer, the reason he came into the store in the first place.
Don’t let the fact that the answer choice doesn’t include an apology confuse you. Of the options given, this is still the only one that shows your ability to handle the pressure of an angry customer and change their focus to problem solving.
