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IKEA's Hiring Process

After you submit your application form, résumé, and cover letter online you will have a phone interview with the company’s representative.

Phone Interview: Your interview with IKEA’s Human Resources manager will center around your work history and expectations about your new role at IKEA.  The manager will also ask you personal questions to get a sense of your personality. Your phone interview may last up to 20 minutes. In some case, you may have an interview online instead of a phone interview. In an online interview, you will be given one minute to submit a reply to each question.

The PLI and PI Tests: If you impress the Human Resources manager, you may be invited to take IKEA’s aptitude and personality tests, depending on the position for which you applied. The PLI test aims to evaluate your general cognitive capability. It measures how well you understand and implement complex data, reason, analyze, solve problems, and plan actions and events for the future. The PI Test assesses your conduct and predicts how you will behave in specific situations at workplace.

Face-To-Face Interview: Provided you did well on the PLI or PI tests, you will be scheduled for the second interview at one of IKEA’s locations. In this interview, you will talk with the Human Resources representative and your prospective managers. Questions posed in the interview will be competency-based. Prepare also to answer situational questions testing your behavior and reaction to specified working circumstances. You may also be shown around the store during the face-to-face interview. Sometimes, you may be invited for a group interview, where you and a few other job applicants will have a conversation with several managers. 

Job Offer Interview:– The final stage of IKEA’s hiring process is a background check and credit report. If both your credit and criminal history are confirmed to be clean, you will be invited for another in-person interview, during which you will be offered a position.

Note that you receive an opportunity to impress IKEA’s representatives in a personal conversation only after you successfully pass the company’s aptitude and personality tests. Practicing before the test is, therefore, essential to your success. Go through a few dry runs with JobTestPrep’s practice materials and be short-listed for the desired position.

Ikea’s Job Interview Questions

You will have several interviews during your application process for a position at IKEA. Your first telephone interview will revolve around your professional traits that make you suitable for the desired job, your work history, and your career objectives. Another interview will be conducted in one of the company’s stores. Questions asked in it will be mostly situational, evaluating how you will act in specific working scenarios.  You may answer competency-based questions as well. Some of the questions posed by IKEA’s interviewers are following:

  • What do you know about Ikea?
  • Why do you want to work at Ikea?
  • Are you good at multitasking? If so, tell us about a time you had to multitask and how you handled it.  
  • Tell us about a difficult customer and how you handled the situation.
  • If customers came into the store looking for a bookshelf, what types of questions would you ask them to help them choose the best bookshelf?  
  • What is your favorite section in Ikea?
  • What is your ideal work schedule? 
  • What motivates you?  
  • What quality is important to you in a workplace?
  • Give us an example of a challenge you had to overcome at work.

Think about the questions listed above and formulate winning answers to them. If you answer interviewers' questions confidently and clearly, you will make a lasting positive impression on them. Lest questions about the company throw you off, it is advisable also to learn about IKEA and its business plans. Equipped with the right answers, you will easily convince IKEA’s employers to make you a job offer. 

IKEA's Assessment Tests

IKEA asks its job candidates to take either the Professional Learning Indicator Test or the PI Behavioral Assessment Test. 

IKEA’s Professional Learning Indicator Test

The Predictive Index Learning Indicator (PI Learning Indicator), also known as the Professional Learning Indicator (PLI), was designed to evaluate applicants’ general cognitive capability. Among cognitive abilities assessed by the PLI test are digesting and implementing complex information, reasoning, adapting to new environments and conditions, analyzing, planning, and problem-solving. Overall, the test evaluates applicants' nine cognitive abilities, grouped in three subcategories that in turn are combined into three broad categories:



1.       Analogies


2.      Antonyms

3.      Verbal Analysis

4.      Number Series


5.      Math Problems

6.      Number Value

7.       Visual Analogies

                             Abstract Reasoning

8.      Visual Series

9.      Common Features

The format of the PLI test is simple. Aiming to evaluate candidates' specific areas of reasoning rather than their acquired knowledge, the test contains only common words and expressions that are neither ambiguous nor confusing. It consists of 50 questions, equally distributed among the nine categories, and takes only 12 minutes to complete. Questions are of various levels of difficulty.

Yet this is not to say that passing the PLI test is easy. What is challenging on this test is not the difficulty of the questions but rather the short time limit allowed to answer them. There are 50 questions on the test, which you need to answer within 12 minutes. Thus, you will have only 14.4 seconds to think over each question. To be able to answer questions so quickly and correctly, you need to practice beforehand. JobTestPrep offers you an opportunity to improve your test results with the help of its exclusive PLI PrepPack™. Practice with our materials and prove to your prospective employers that you have got professional aptitude to work at IKEA.

IKEA’s Predictive Index or PI Behavioral Assessment Test

The PI Behavioral Assessment is used by IKEA to evaluate prospective employees' skills and behavioral patterns. To minimize the risk of employing unsuitable people, the company asks job candidates to take the PI test that predicts how they will likely deal with employment situations and different managerial styles. The PI Behavioral Assessment focuses mostly on six traits of human personality:  

  • Dominance shows how closely you control your environment.
  • Extroversion indicates the extent to which you seek social connections, leadership opportunities, and novel experiences.
  • Patience says whether stability and consistency in your environment are important to you.
  • Formality demonstrates how strictly you conform to formal rules and structures.
  • Decision-Making analyzes your thought process of selecting a logical choice from the available options.
  • Response Level evaluates your general energy, activity level, and stamina.

The PI Behavioral Assessment has two parts, each containing an identical list of 86 adjectives. Some of the listed adjectives are helpful, calm, esteemed, cultured, cynical, steady, and passive. The first part invites you to choose adjectives that describe you as you see yourself. The second part asks you to choose adjectives that describe you as seen through the eyes of others.

The results of the test will provide two patterns of your behavior at work. One, called “self,” reflects your natural drives and needs. It also shows how you tend to react in certain situations. Another pattern, called “self-concept,” indicates how you adapt your natural behavior to the expectations of your co-workers. Comparing the two patterns will reveal either tensions or synergy between you and other employees at your workplace.

There is no time limit to complete the PI Behavioral Assessment. But it usually takes up to 10 minutes to consider the 86 words in both parts of the test.

Reading a long list of adjectives may be tiring and confusing. It is also essential to understand the differences between the tasks given in the two parts of the test to avoid creating an erroneous impression that you cannot get along with your co-workers. Practicing with JobTestPrep’s simulations of the official PI test will help you build a more accurate self-image on your actual exam.

Jobs / Positions JobTestPrep Can Prepare You For

Get Prepared Ikea Positions 

Solution Architect
Demand Planner
Finance Controller


IKEA’s Frequently Asked Questions and Answers

Q: How can I get a job at IKEA?

A: In order to get a job at IKEA, you need to apply online by submitting your résumé and cover letter. After this, you will have a phone interview with a Human Resources manager. For some positions, you will need also to take the PI Behavioral Assessment Test or the Professional Learning Indicator test. If you succeed on your test, you will be scheduled for a face-to-face interview at one of IKEA’s stores.   

Q: How can I prepare for Ikea's hiring process? 

A: You can prepare for Ikea’s hiring process by purchasing JobTestPrep’s preparation kit that contains PLI and PI tests closely modeled upon PLI and PI official tests and supplied with answer keys and a detailed study guide. With our practice materials, you can significantly improve your results on IKEA’s pre-employment examination and track your progress while you are studying. Tracking your progress with the help of our answer keys allows you to identify and eliminate your weaknesses before you take the actual exam.

Q: How many questions does the PLI test contain?

 A: There are 50 questions on the PLI test. Its time limit is only 12 minutes. You will not be given an extra time if you do not complete the test within 12 minutes. 

About IKEA

Headquartered in the Netherlands, IKEA is a multinational company that designs and sells ready-to-assemble furniture, kitchen appliances, and home accessories. It is the largest furniture retailer in the world, famous for its modernist design and eco-friendly minimalism. IKEA operates 400 stores in 49 countries and is constantly opening new stores. Thanks to its always growing business, there is no shortage of job vacancies at IKEA. You can build retail, corporate, e-commerce, merchandising, design and communication, distribution services, and IT careers at the company. Salaries at IKEA range from $10 to $23 per hour, depending on an employee’s position. 

 Prepare with JobTestPrep

JobTestPrep has thoroughly researched both the PLI and PI official tests and designed test simulations that closely approximate them. If you practice with our test simulations and drills, follow our study guides, and check our answer keys, passing your IKEA’s pre-employment tests will be stress-free and easy for you. Prepare with our inclusive PrepPack™ and make IKEA’s managers welcome you on board.