The above statements present one or two of Caliper's profile competencies.
Let's see an evaluation of those competencies:
- I tend to analyze people – Dominance.
- I pick my words very carefully – Deliberation, Self-Control & Stability.
- I make a grocery list before going to the store – Planning, Good Organization.
- Selling comes easy to me – Assertiveness, Service Orientation.
Each of the three statements relates to a different set of competencies measured by your employer; thus, it would be best if "Most" would be a statement that represents the most critical competencies for the job and "Least" the statement that expresses the less-desirable and even problematic competency for the job.
Therefore, if you are applying to a customer service position, you should emphasize your selling and interpersonal relations competencies and choose the statement “I pick my words very carefully” as your “Most.” On the other hand, while a statement like “Selling comes easy to me” seem like a good fit, it may come across as over-confident and should be ignored and not marked at all.
So why not choose this statement as your “Least” statement? Again – it depends on the other options. Customer service representatives are expected to be agreeable team members who score low on their dominance scale. Therefore, the “I tend to analyze people”, which relates to dominance, would, in this PARTICULAR case, be selected as “Least”.