Bank of America CS Rep (Teller) Test Prep

Both Teller and Client Service Representative are referred to the same position!

Becoming a Bank Teller at Bank of America

If you're interested in a Bank of America teller job, you can apply online through the bank’s official website.

The hiring process consists of several interviews and certain background checks. However, to reach this level of candidacy, a Bank of America teller pre-employment assessment for the Bank of America is required. 

Learn more about how to become a bank teller and their requirements.

Bank of America Teller Assessment Tests Format

You'll be notified, either by e-mail or at the end of their online application, to complete the Bank of America online assessment.

It takes about 45 minutes to an hour to complete the entire test. Each section on the BoA test is different, in that there are timed and non-timed sections off the test.

Before each section of the exam, you'll be given an explanation regarding the particular segment you are going to take. The timing can vary greatly as well.

Here is some quick info on two sections from the updated 2024 test: 

Bank of America Teller Test

Bank of America Merrill Lynch Teller Tests Content

The Bank of America online assessment test was created to ensure that you are a good fit for the teller position, as well as assess your cohesiveness within the Bank of America corporate culture.

For this reason, you are tested in the following categories:

Situational Judgment

There are situational questions dealing with typical banking procedures and issues that may arise on the job. They relate closely to customer service and how you advise customers.

Attention to Detail

In the situational judgment questions, you will be asked to recite from memory the issues that arose in the previous customer interaction. It is important that you take basic notes to remember the important information.


The bank teller position requires a lot of mathematical skills. You will need to quickly figure out the rates a customer will receive which differs with the capital in their bank accounts. You will encounter mathematical questions in different formats throughout the Bank of America pre-employment test.

Numeracy Skills

These questions deal with candidates’ accuracy in counting money and quick math and thinking abilities.

Personality Test

BoA requires its tellers to be engaging and able to easily connect with customers. Learn more about taking and passing personality tests.

Prepare for the Bank of America Assessment

Let us show you how to pass the Bank of America assessment test.

Practicing the skills and abilities required for the Bank of America teller position and its corresponding online assessment will ensure your confidence, thoroughness, and knowledge you need in order to pass the test.

Here is one of the reviews we got on this preparation package:

"The Call Center Supervisor Situational Practice Tests were very helpful for my assessment- Not sure if I would have passed the situational questions without this preparation."

Sarah N., candidate for Contact Center Manager position at BOA

JobTestPrep's custom-made preparation pack offers you the tools and skills you need - complete with practice tests, answers, and detailed explanations that will help you better understand and improve your score. 

Get it now and start practicing or see what we're all about with our teller assessment test questions and answers free sample.


Note: Considering a teller position in other banks? Visit our JP Morgan Chase and Wells Fargo teller test page



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