The bank teller assessment test is made up of two types of questions: mathematical and situational judgment. JobTestPrep has sample questions for both sections. Get a taste of the test with our sample questions, or get the real deal and practice with our comprehensive Bank Teller practice pack with detailed tests, guides, and score report. Start now and get your money's worth.
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Bank teller assessment tests assess the mathematical abilities of potential candidates. The mathematical abilities tested are those that are relevant to the position – mostly for making transactions. Questions usually include addition and subtraction, multiplication and division, percentages, and averages.
The remaining amount that he will need to pay is equal to:
We know that this additional amount is $105; this allows us to find the initial total amount of his debt:
Alternative explanation: Let's call the sum of the debt "X" and form an equation using the given data:
There is a common denominator of 100, therefore we can simplify the equation:
After depositing a check into his checking account, the amount of money in Daniel's checking account increased from $9,090.00 to $9180.90. What was the percentage of the increase?
Now we need to determine what percentage $90.90 is of $9,090.00:
The goal of the Situational Judgment Tests (SJT) is to assess the relevant behavioral and cognitive abilities of candidates when faced with hypothetical, daily work-related situations. This also assesses the competencies and personality traits of potential candidates. The questions provide a scenario of a situation that is common in the specific field and candidates are to select the answer choice that best represents how s/he would behave or what s/he believes to be the best course of action.
This question is about coping with changes and with regulations. The core competencies being tested here are conscientiousness and openness to experience (being flexible and adapting to change). The secondary competencies are following procedures and being proactive. Let’s examine our options:
A – This course of action shows creativity and proactivity as you find a new solution. However, this course of action is also problematic as you have made a decision and ignored bank procedures.
B – This is a good option, as you display creativity and proactivity by finding a solution, pitching it to your supervisor, and not ignoring bank procedures.
C – This answer choice shows that you follow regulations, but that you are also passive, as you don’t take action to improve the situation.
D – Here you both follow regulations and take action. However, writing an email to customer service is probably not the most efficient way to address this problem. It is better to personally contact the responsible department or to pass it on via your supervisor.
We are left with B and D. Comparing the two, B is more proactive than D. While both options choices follow the bank procedure and taking action, in D you simply point out an issue in a relatively passive manner (writing an e-mail). In B, you take initiative by discussing the issue with your supervisor and offering a solution.
This question involves a conflict between the teller's desire to satisfy the customer and the teller’s obligation to follow procedures. The core competencies being tested here are social intelligence, conscientiousness, and judgment. The secondary competencies are agreeableness, following procedures, and decision making. Let’s look at the answer choices:
A – This course of action shows agreeableness as you try to help the customer, but you fail to follow procedures. The deposit slip must be filled by the customer for security purposes.
B – Here you inform the customer of the issue, but your solution still fails to follow bank procedure (that the customer needs to be the one to fill out the deposit slip for security purposes).
C – Here you show agreeableness by pointing out the problem to the customer, yet you adhere to the bank regulation by having the customer make the correction.
D – This option shows that you follow the regulation. This option is reasonable.
Both answer C and D are possible, but C is better – it shows concern for the customer and willingness to help when possible, without neglecting your responsibility to follow bank procedures.
Here are two other sample SJT questions similar to the ones you may find on your exam.
I. You wait on a customer who is upset and complains of the long waiting, which made him late for another meeting he has. What do you say to him when his business with you is finished?
A. Say something short and kind, such as "Thank you for coming in today."
B. Show concern and say that you hope he won't miss too much of the meeting.
C. Apologize for the long wait and wish him a nice day.
II. Mr. Rivera, a customer that you are already familiar with, came in and shared with you his concern for his business which lately struggles to survive. What would you say to Mr. Rivera when his business with you is finished?
A. “I hope business gets better soon. Have a nice day.”
B. “Have a nice day!”
C. “I’m sorry to hear that the business is not going well. Thank you for coming in today."
D. “Thank you for coming, hope I was able to help."
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