Free Bank Teller Test Questions and Answers 2024
Shir Enzer

Shir, Finance Sector Expert at JobTestPrep.

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Here you will find free bank teller test questions and answers along with tips that will help you ace your bank teller assessment test. Let’s dive in.

What Is the Bank Teller Examination?

The teller test (AKA bank cashier exam) provides a comprehensive assessment of a candidate's verbal fluency and communication skills, numerical and reasoning skills, attention to administrative details, and ability to handle situations relevant to a bank teller.

The bank teller exam is challenging because it requires candidates to showcase a wide range of skills and competencies some aptitude exams also come with a strict time limit which will require you to think quickly as well as answer correctly.

Let’s try some free bank teller practice test questions to gauge your overall level of readiness.

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Free Bank Teller Assessment Test Sample Questions and Answers

The following bank assessment test questions and answers are taken from the JobTestPrep preparation and will give you a glimpse of the types of questions and topics you will encounter on the actual bank teller test.

Bank Teller Scenario Free Questions

1. A customer approaches your window and starts to complain.

"I have been waiting here for half an hour I'm about to be late for a meeting now because everyone here is taking their time. I need to deposit this check ASAP".

How do you respond?

A. I apologize that he has waited so long and that it must be very frustrating. I tell him that I will do the best I can so that we finish quickly.

B. I apologize and explain that this is usually a busy time in the branch, and advise him to come in the morning next time so that he won't have to wait so long.

C. I explain that we can't control the length of the waiting line. It's important to maintain the bank's reputation.

D. I say that I understand it's frustrating to wait, but now I need him to calm down so that I can help him with what he needs.


The best answer is A.

The core competency being tested here is stress tolerance. You are presented with a stressful situation – an angry customer who is blaming you for something which is not your fault. In such a situation, you need to show self-control and an ability to diffuse the customer’s anger. Let’s consider the options to deal with this situation:

A – Here you show concern for the customer’s feelings and offer the best solution you have. By doing this, you show him that you are on his side and want to help.

B – Apologizing for the customer’s inconvenience is always a good idea. The suggestion regarding a better time to come to the branch is generally a good one too, but this is not the timing for it. The customer already waited in line and is frustrated – at the moment, an acknowledgment of his frustration would be more beneficial to him.

C – Here too your explanation sounds like an excuse to the angry customer. It’s good to maintain the bank’s reputation – the best way to do this is to show the customer that the bank’s representatives care about him as a customer and do their best to help.

D – This course of action shows that you are unable to remain calm when under stress. You want to show that you can remain courteous and professional at all times.

2. While handling the customer's check, you see that some of the details on the deposit slip are missing and that the check is not signed. As you ask the customer to fill in those details, he responds aggressively: "Oh common you have got these details on the check, can't you feel them for me later? I told you I'm late.

What do you do?

A. I fill in all the details myself and endorse the check. Customer service is important to me and he is already upset with the bank.

B. I explain that due to regulations, I cannot sign the check for him.

C. I ask him again to fill in the details and offer that next time he fills the deposit slip in advance to save time.

D. I apologize and say that I will fill in the details that I can, but I need him to sign the check as I cannot do it myself.


The best answer is D.

The core competencies being tested here are conscientiousness (following procedures) and stress tolerance. Here you need to show your ability to remain professional and courteous under stress. You also need to show that you follow procedures.

A – Although it is important to keep customers satisfied, your loyalty to the bank and the importance of following procedures need to come first. You can’t sign the check for the customer.

B – Here you show that you follow regulations and you explain the reason for your refusal. Generally, when you need to refuse a customer’s request, it is a good idea for you to explain the rationale behind the procedures to the customer – this could help them understand and feel less frustrated.

C – This option adheres to the regulation, but it doesn’t show agreeableness – you don’t help him by filling the details you can or explaining why you can’t accept the check immediately.

D – Here you show empathy for the customer’s stress and willingness to help while still following regulations.

B and D both contain an element of empathy for the customer while maintaining the regulation. While the regulation is followed in both options, D shows more willingness to help and makes the customer feel that you are on his side. Therefore, D is the better answer choice.


Some of the pre-employment assessment tests for the bank teller position include complete scenarios in which you, in the bank teller role, serve customers while answering questions, primarily SJT (Situational Judgment Test) and Attention to Details types. Each customer will present a problem or conflict, and you will be asked about the course of action you want to take. You can find more Bank Teller Scenarios in the JobTestPrep Preparation.

Bank Teller Math Test Free Questions

3. A specific bank branch serves 256 clients on average every day. The ratio between tellers and clients is 1:32, so that every teller serves 32 people on average every day. The management wishes to change this ratio to 1:20. How many new tellers should be hired?

A. 4

B. 5

C. 9

D. 12 


First, let's determine the approximate number of tellers in the branch. We will term this number X:
Clients/tellers: 256/X=32/1

There are currently 8 tellers working in the branch.
Next, let's determine the number of tellers that should be working – we will term this number Y (notice that the number of clients remains the same):
Clients/tellers: 256/Y=20/1

Since we cannot have a fraction as the number of tellers, we will round this number down to 13.

To find how many more tellers the management should hire, we will subtract the number of tellers who are currently working from the number of tellers that should be working:

4. Cynthia's net income is $4,300. She opened both a checking account and a savings account, into which she has all of her income directly deposited each month. The ratio between the amount that is deposited in her savings account and the amount that is deposited in her checking account is 1:3, respectively. How much money is being deposited into Cynthia's savings account each month?

A. 3,225$

B. 2,866$

C. 1,433$

D. 1,075$  


Since we know that the entire salary is being deposited into these accounts, we can divide the amount of the salary by 4 (=1+3 parts) to find how much each part equals to:

The amount that is deposited into her savings account equals to 1 part of the salary: $1,075.

The amount that is deposited into her checking account equals to 3 parts of her salary: $1,075*3=$3,225.


Word problems are hard because they require more than just solving equations. They require candidates to read and understand the problem, identify the relevant information, and then apply the appropriate mathematical concepts to solve the problem. Click to see more Bank Teller Word Problem questions in the JobTestPrep Preparation.

Bank Teller Written Communication Question

5. In this sentence, there may be a problem with English grammar.
If a problem does exist, select the letter that indicates the most effective change. If no problem exists, select choice D.

The new restaurant specializes in preparing rear meat.

A. Change specializes to specialize

B. Change rear to rare

C. Change meat to meet

D. No changes are necessary


Answer B is correct because the rear is the back of something while rare refers to the temperature at which meats are prepared.

Answer A is incorrect because specializes (plural) refers to many types of rare meat (plural), while specialize would only be one type of meat (singular).

Answer C is the wrong word for this context, meat is something that is eaten while meet refers to two people coming together.

Written communication questions are hard because they require knowledge of proper syntax, punctuation, and correct sentence structure. You can practice more Written Communication questions through the JobTestPrep preparation pack.


Bank Teller Reading Comprehension Question

6. There is no doubt that the Lancaster Bomber severely reduced the ability of the German war machine to function. Britain’s Strategic Bombing Offensive, which was mounted with increasing intensity from 1942, meant that the Reich had to put huge resources into defending the homeland. These were resources that could have been used on the Western Front against D-Day, or even more strongly on the Eastern Front against Russia.

Germany had to turn forces to:

A. The Russian front.

B. The western front.

C. Defend Germany.

D. Defend Austria.


The correct answer is (C).

Here, too, the answer is stated clearly in the passage: "The Reich had to put huge resources into defending the homeland."


It is difficult to answer Reading Comprehension questions because they require the ability to process large amounts of text within a limited time frame and the ability to comprehend and draw conclusions when dealing with complex information. Purchase the JobTestPrep Teller Exam prep to practice more reading comprehension questions.


Answer Index

1 2 3 4 5 6

What Questions Are Asked in A Bank Teller Interview?

The following questions can provide valuable insights to a hiring manager regarding your banking experiences and relevant skills:

  1. How would you rate your ability to perform your job duties during peak service hours? Do you have an example?
  2. Can you talk about your familiarity with financial management and bank teller software?
  3. Can you tell me about the extent to which you've handled large amounts of cash?
  4. What does exceptional customer service look like, and how would you deliver it?
  5. If I were a customer making a routine deposit into my account, how would you sell a new product that the bank is rolling out?
  6. How do you fare with jobs that require a lot of routines?
  7. Tell me about a time you had to work with a difficult customer.
  8. Which of your skills would help you excel in this role?

To learn how to answer the following question check out our bank teller interview question page.

How Do I Pass the Bank Teller Aptitude Test?

The aptitude test for bank tellers is challenging and requires thorough preparation. Here are some tips that can help you out.

Familiarize Yourself with The Test Format

Obtain as much information as possible about the test structure, including the number of sections, time limits, and types of questions. This will help you allocate your time effectively and be mentally prepared.

Review Relevant Bank Assessment Test Questions and Answers

Understand the key responsibilities of a bank teller and the procedures involved. Brush up on your verbal communication skills, numerical and reasoning abilities, attention to detail, and coding with numbers and letters.

Practice Time Management

Since some aptitude exams have time limits, it's crucial to practice working under pressure. Take practice tests or solve sample questions within the allotted time to improve your speed and accuracy.

The JobTetsPrep preparation includes all of the above. Our pre-pack includes the most common bank teller scenarios as well as numerical and verbal reasoning questions.

Also, the test you will find inside includes a timer working against the clock will help improve your time management skills and score high on the real exam.

Click the Get Started Now button and start practicing.

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