Ace The Teleperformance Assessment Test with Our Expert Tips & Comprehensive Guides (2024)

What Is the Teleperformance Assessment?

The Teleperformance Assessment is a pivotal stage in the recruitment process, serving as a first step in a comprehensive online evaluation to measure a candidate's cognitive abilities, job-specific competencies, and relevant personality traits. Recruiters leverage this evaluation to gain profound insights into candidates' skills, unique talents, and expectations.

Moreover, while navigating through Teleperformance's meticulously structured test, you'll be evaluated on a broad spectrum of essential skills crucial for successful day-to-day work at Teleperformance. From language proficiency, situational judgment tests, and analytical abilities to typing proficiency.

You can expect the examination to unfold through distinct features:

• System's Diagnostic: including a brief technical check to ensure all necessary components in your browser and your site connection function correctly.
• SVAR Speech and Voice Language Skills Evaluation: assessing your oral communication skills and ability to comprehend the chosen language for the role through audio and video simulations.
• Typing Simulation Test: including practice and a timed test to evaluate fast and accurate typing abilities.
• Personality Test: evaluating your personality and character to guarantee you fit within the role and the company's culture. 
• AMCAT Basic Analytical Ability: multiple-choice queries to assess numerical abilities, attention to detail, information analysis, and logical reasoning.
• Sales Competency Test: incorporating queries to evaluate sales-related competencies, with specific details tailored to this section of the test embedded within.

It is essential to notice that assessments may vary depending on the applied role. Given Teleperformance's emphasis on "human interactions," strong language proficiency and exceptional soft skills are vital for all potential candidates, irrespective of project intricacies.

For instance, if you are pursuing a Teleperformance customer service position, possessing the necessary language skills is crucial. However, being a suitable candidate always requires clear and effective communication across both verbal and electronic channels, as Teleperformance highly values these skills.

Enhance Your Teleperformance Preparation!

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Teleperformance Sample Questions

Personality Test Sample Question

 💡Tip: Begin by identifying the pivotal qualities crucial for your position – the characteristics your employer values in an ideal candidate. Once you grasp these essential traits, your ratings can strategically showcase your alignment with the expectations for success in your specific role.

AMCAT Analytical Ability Sample Questions

Analogies

 💡Tip: When tackling analogy queries, identify professions or roles tied to particular environments or settings. In this instance, read carefully and consider how a judge is inherently associated with a courtroom. Apply this logical approach to discern the option that exhibits a comparable relationship between profession and environment. 

Odd One Out

 💡Tip: Instead of focusing solely on the meaning of the words, pay attention to subtle nuances, associations, or context that might reveal the odd one out. Sometimes, it's not just about literal meanings but about underlying connections or themes.

Sales Competency (SJT) Sample Question

 💡Tip: When ranking statements in SJT scenarios, look for responses demonstrating attentiveness, responsiveness, and a commitment to solving the customer's concerns from their point of view.

Teleperformance's Hiring Process in a Nutshell

Despite being headquartered in Paris, France, Teleperformance extends its influence through an extensive network of contact centers worldwide, providing numerous 'remote work' roles, thus making the competition for open positions more challenging due to the high number of applicants for each advertised role. 

1. Online Application: as a first step, you can connect with a recruitment assistant on the career's website, learn about Teleperformance, and apply for positions. You can then update and track your application progress via their career page website.

2. Assessment Tests: you can expect to face both a cognitive test evaluating your language and computer skills, alongside, most of the time, a typing test requiring a minimum of 25 words per minute or a personality test. More technical roles, however, may have additional knowledge tests.

3. Interviews: The internal recruitment team reviews your application, conducts a phone or video interview, and, if they consider it a good match, you can then expect a following interview with the hiring manager. Prepare yourself for scenario-based and common interview questions such as the following.

• What do you know about the company?
• Why do you want to work here and not somewhere else?
• Describe a challenging interaction with a challenging customer.

Additional Resources