The goal of the call center assessment test is to highlight the right individual for an available position. The recruitment process is costly for employers. Therefore, companies are searching for an applicant whose test results suggest he/she will thrive in a call center environment and become a long-term employee.
These aptitude tests aim to discover an individual who possesses a warm and friendly attitude, respectful and responsible behavior, and the capacity to effectively manage the needs of a wide range of customers. While taking the test, keep in mind that as a call center representative you will be the first contact between the client and the company. Answer the questions with a focus on delivering high quality service to every customer.
Many companies administer the call center aptitude exam. Among these companies are Verizon call center assessment test, Queendom, CallCentreHelper, and rediff.com.
While call center assessment tests vary from one employer to another, the basic format consists of is multiple choice questions. The test is divided into two sections: self-assessment/personality job-fit and scenarios. You may also encounter a third section known as cognitive aptitudes.
Most assessments are administered online, though some companies prefer to administer the exam by paper & pencil. After completing the test online, you will generally receive an instant summary of your test results.
The skill set assessed in this test includes typing, computer knowledge, audio transcription, and data entry. However, it is the assessment test that is given the greatest weight. Research has found that the call center assessment carries an 80% direct correlation with job performance. Success on your assessment will undoubtedly move you forward in the recruitment process. The phase following the aptitude exam usually involves an interview; but again, the employer's main focus is on the results of the call center assessment test.
In the world of call centers, there are many personality traits prevalent among successful call center representatives. These traits comprise the essence of call center assessment tests:
Preparation is key. JobTestPrep is devoted to providing you familiarity with the questions seen on and the format of call center assessments. Our answer explanations help you understand the basis of each question, while our testing tips were specifically designed to optimize your exam results.
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