When you start the hiring process at Verizon Wireless you can expect the process to take between two weeks and up to two months. After receiving your application and resume, the company will send you back by email three items:
The initial interview will take approximately 20 minutes. It will cover the following:
This exam takes place at the job location. It consists of seven timed sections with a total allotted time of one hour and 45 minutes. Reading comprehension plays a crucial role on this test. You will encounter questions involving the skills and abilities customer service representatives should possess. These skills include proper ethics, reasoning, empathy, multi-tasking, listening, and more.
Efficient preparation is crucial. JobTestPrep offers a high-quality preparation package to help you prepare for your Verizon customer service assessment test. Featuring a practice test, study tips, and answer explanations, our pack is sure to make you feel prepared and positive on test day. There's no better way to optimize your exam results.
This interview usually takes approximately 15 minutes. It is composed of four questions concerning real employment scenarios. You might be asked to answer questions in the STAR (Situation, Task, Action, Result) format.
Expect to see at least one supervisor among the interviewers. The discussion and questions will revolve around topics such as your customer service experience, specific job experiences in which you handed difficult customers, prior employment situations where you dealt with a difficult task within a time-constraint, STAR answers, situational judgment phone calls and your analysis of the phone call responses of company representatives.
The final stage of the pre-employment process is a background check and a drug test.
Verizon Wireless is widely considered to be an excellent employer. A passing score on the VZW Assessment is imperative to reaching the next stage of Verizon's hiring process. A test result that does not meet the passing threshold will end your application. Research has shown that thorough preparation improves results on pre-employment assessment and aptitude tests. That is our entire focus at JobTestPrep. Prepare with JobTestPrep, and be sure to get to the top of the candidates list.
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