Setting Standards in Assessment Test Preparation

Prepare for Customer Service Situational Judgment Tests

Applying for employment in the field of Customer Service? If so, you will likely be taking a Situational Judgment Test (SJT). Preparation is the key to success! JobTestPrep has developed a prep program that is tailor-made for SJTs in the Customer Service realm.
SJT Customer Service Prep Pack

Prepare for the Customer Service Situational Judgment tests with practice tests and study guides

Only $35

About the Customer Service SJT

Customer Service Situational Judgement Tests are applied in personnel recruitment in both the industrial and governmental sectors. This test is sometimes found within the Customer Service Assessment Test. You may encounter a both the Customer Service Assessment Test and the Customer Service SJT when seeking employment with various companies and fields. The Customer Service SJT assesses competencies that are valued by employers in customer service representatives. The objective of a Customer Service Representative SJT is to assess competencies and skills such as:

  • Communication skills
  • Negotiation skills
  • Flexibility
  • Interaction and collaboration with co-workers
  • The incentive to meet the needs of customers
  • Handling challenging requests and interactions with clients
  • Adaptability in specific realistic situations

This test is sometimes used in conjunction with knowledge-based tests to offer a broad scope of the capacity of applicants to succeed in the available position. The Customer Service Situational Judgment Test is most often given during the initial phase of the application process.

Customer Service SJT Format

The Customer Service Situational Judgment Test may either be a paper & pencil exam, online test, film or audio recording. The questions are comprised of scenarios that depict realistic situations that occur daily on the job, followed by multiple-choice questions in which you are requested to choose an appropriate response or to rate the effectiveness of optional responses. The Customer Service SJT contains 25-50 situations, each followed by one to three multiple-choice questions. While some Customer Service SJTs have time limits, most do not.

Start Preparing for Customer Service SJT

JobTestPrep provides you with the best preparation platform. Our program is aimed to give you the confidence, ability and practice geared to produce your best result. Begin your Customer Service SJT preparation now!

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"The actual test and the practice test was an extreme match. Everything was covered."  
Sharon, October 2015, Customer Service Prep Pack
"The prep work was worth at minimum 10 additional points."   
Paul, SJT Customer Service, August 2015
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