Customer Service Situational Judgement Tests are applied in personnel recruitment in both the industrial and governmental sectors. This test is sometimes found within the Customer Service Assessment Test. You may encounter a both the Customer Service Assessment Test and the Customer Service SJT when seeking employment with various companies and fields. The Customer Service SJT assesses competencies that are valued by employers in customer service representatives. The objective of a Customer Service Representative SJT is to assess competencies and skills such as:
This test is sometimes used in conjunction with knowledge-based tests to offer a broad scope of the capacity of applicants to succeed in the available position. The Customer Service Situational Judgment Test is most often given during the initial phase of the application process.
The Customer Service Situational Judgment Test may either be a paper & pencil exam, online test, film or audio recording. The questions are comprised of scenarios that depict realistic situations that occur daily on the job, followed by multiple-choice questions in which you are requested to choose an appropriate response or to rate the effectiveness of optional responses. The Customer Service SJT contains 25-50 situations, each followed by one to three multiple-choice questions. While some Customer Service SJTs have time limits, most do not.
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