About American Airlines

American Airlines, headquartered in Fort Worth, Texas, is one of the largest airlines in the world. The company has over 115,000 employees worldwide, encompassing a range of job opportunities and careers. Some job positions at American Airlines include flight attendants, flight service coordinators, stock clerks, flight instructors, customer service agents, pilots, technicians, and more. With this array of jobs, you're sure to find the position that's just right for you. Although each job position entails different responsibilities, all positions follow American Airlines' general hiring rules, mission statement, values, and procedures.

Read on to learn more about American Airlines' intensive hiring process and to take advantage of JobTestPrep's customized tips.


American Airlines General Hiring Requirements

Although each position has its own specific requirements, every job position at American Airlines requires employees to:

  • Be at least 18 years of age
  • Be a high school graduate or equivalent
  • Be able to read, write, and speak the English language
  • Be able to pass a background check and secure an appropriate airport security badge

Again, it's important to stress that each job position will have additional job requirements and qualifications. Be sure to do your research before applying to specific jobs. 


American Airlines Hiring Process

American Airlines has a multi-step hiring process. The typical hiring process entails:

Application

Primarily found and filled out online, this application consists of basic information: your personal information, previous work experience and education, certifications, languages, job specific information, and additional information (willingness to travel and relocation).   

Interview

There are multiple rounds of interviews. The first is a very brief phone interview, followed by a group interview, and then finally a one-on-one interview.

The phone interview is generally a brief introduction about yourself, the position, and the company. However, the group interview consists of various activities and exercises, and is then followed by a one-on-one interview in front of a panel of American Airlines employees and recruiters.

Background Check & More

Once you pass the application and multiple interview phases, the next step is to clear a background (including DUIs) and fingerprint check. It's important to have patience during this time as background checks can take time to process.

Only after you clear and successfully pass each step will a potential job offer be made. Something to note: don’t be surprised if the company asks you or offers you a chance to relocate.


American Airlines Hiring Tips

  • Dress the part. If you're applying for a flight attendant position, try to wear something similar to their uniforms. If you're applying for a technician or ramp agent position, remember that it is still an interview and that wearing casual clothing probably won't go over well.
  • Arrive early and remember that the interview starts the moment you walk in.
  • Have patience. The airline hiring process takes time, as each airline wants to ensure it is hiring qualified candidates.
  • Bring all the materials you may need (pen and pencil, passport, additional ID, etc.).
  • Practice your interview answers and expect to interact in a group interview.

American Airlines Interview Questions and Answers

Q: Tell me about yourself.

A: Give a brief introduction of your personal and educational background, followed by some information on your professional experience and achievements. Try to integrate both things from your resume as well as a few new things.

Reasoning: The interviewer wants to learn more about you as well as about the things that might not make it on a conventional resume.

Q: Talk about a time you had to work as part of a team.  

A: Reflect on a positive time you worked as part of a team. Include the anecdote, your self-reflection, a problem you potentially encountered while working with a team, the way you dealt with the issue, and the positive outcome.

Reasoning: Employers want to see that you can be a team player. Working for an airline, you can be sure that there are various sub-teams within an overall team. (For example, ramp agents, flight attendants, and pilots are all subdivisions of one company.)

Q: Tell us about a time you had to deal with a challenging customer.  

A: Reflect on the experience, the way you dealt with it, and the positive results. Be sure to focus on how you approached the conflict (by not avoiding the issue or clashing with or yelling at customers), and emphasize your interpersonal skills.

Reasoning: Employers want to see if you can meet goals and expectations while still creating a pleasant environment for customers. They want to know that you can demonstrate leadership and teamwork skills.

Q: Why should American Airlines hire you?

A: Recall your professional experience, relevant job knowledge, skills and achievements, and your motivation for the job. The best way to incorporate the aforementioned information is through examples and brief anecdotes.

Reasoning: The interviewer wants to understand and grasp your strengths as well as ensure that you understand the responsibilities and duties of the position you're applying for.


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