United Airlines Preparation

United's hiring process consists of multiple steps:

Application

Primarily found and filled out online, the application first consists of a brief questionnaire. Here are some questions that typically appear on it: Are you allowed to legally work in the US? Do you have various certifications? Do any members of your family work for United?.

The questionnaire is followed by your basic information, resume, cover letter, and a chance to add job-related information (if you speak another language, if you have job specific certifications, etc.). Next is your work experience and education, followed by your references.

Assessment

If you pass the application phase, the next step is the assessment. United Airlines uses the Hogan assessment to scan its future employees. The Hogan assessment is a personality test that measures various aspects of your personality: your "day-to-day" or "bright-side" personality (HPI), the "dark-side" of your personality (HDS), your cognitive abilities and skills (HBRI), your decision-making processes (Judgement), and your motivations and values (MVPI). Typically, the test takes 20–30 minutes per section, but United's version is comprised of a variety of questions from the different sections.

Although a personality test, there is still a way to prepare for this assessment, and it's important to do so. If you prepare, you will become familiar with Hogan questions and question types, allowing you to answer questions more efficiently. Additionally, by preparing for the Hogan assessment with JobTestPrep, you can learn how to manipulate your answer choices so that you produce the personality best suited for the job you are applying for.

For example, if you are applying for a manager position, but your "normal" personality reflects that of a subordinate, then it's in your best interest to answer questions with a managerial perspective.  

If you pass the assessment phase, the next step is interviews.

Interview

After you complete your application and assessment with success, you will either be called for a phone interview or sent a video interview link.

The phone interview is just as it sounds—you are called and asked a number of basic questions. The video interview is set up so that you receive the interview questions via email, but instead of talking and interacting with a person, you record your interview answers on the computer and then submit them to the recruiter.

If you pass the phone and/or computer interview successfully, you are then invited to schedule a face-to-face interview. This interview is a bit unusual as there can be 20–45 other candidates at the same venue as you. This is because United recruiters first give an informative presentation, which is then followed by a one-on-one interview in front of 2–5 panel members.

If you pass the interview phase, the next step is the safety section.

Background Check & More

If you pass the application and multiple interview phases, the next step is to clear a background (including DUIs) and fingerprint check. It's important to have patience during this time as background checks can take time to process.

Only after you clear and successfully pass each step will a potential job offer be made. Something to note: don’t be surprised if United asks or offers you a chance to relocate.