Core competency: responsibility for subordinates, influence.
Secondary competencies: decision making, flexibility, and adaptability.
In response A you show sympathy for Tim’s feelings, but you don’t take any action to ease the situation for him. Whether or not Tim’s objection is justified, his concerns are appropriate and deserve proper consideration. This response shows appreciation for his capability, but lacks a serious consideration of his concerns. This response lacks responsibility for his situation and is unlikely to motivate him to cooperate. Even though you want him to train Jen, it’s better to find ways to make him feel more comfortable with the situation and to be an effective tutor.
This response is Moderately Ineffective.
Note that it is not Very Ineffective (it does not make the situation worse). However, of the given options it is the only one in which you don’t take any action to address Tim’s concerns. Taking this response, the chances of influencing Tim to cooperate on the task are lower. Not showing any flexibility or an active attempt to address his concerns might antagonize Tim instead of motivating him.
In response B you involve Tim in the problem solution. You show flexibility by being open to new ideas, as well as an appreciation of his input (decision making). However, you take a big step back and set the responsibility exclusively on Tim.
Therefore, this response is Slightly Ineffective.
In response C, as in response A, you reject Tim’s objections and stand behind your decision. However, in this response, you make an effort to motivate (influence) Tim by showing him how he could benefit from this decision. You address his concerns seriously and explain how they could be solved using this opportunity. This response demonstrates a respectful approach to employees’ complaints, influence, and authority.
Therefore, this response is Moderately Effective.
In response D, you are both flexible AND influencing. You stand behind your decision, but at the same time take Tim's concerns into consideration and offer a practical approach to address them.
Therefore, this response is Very Effective.