How to Pass the CVS Interview in 2022

What Is the CVS Interview?

The CVS interview is intended to be a key stage in the CVS hiring process. It is 20 to 30 minutes long, and usually includes both regular interview questions and behavioral questions intended to gauge whether the candidate is a good fit with the CVS workplace culture and values.

During the interview, the interviewer will ask you questions that you are already used to hearing during job interviews, such as ‘Why are you applying for this job?’. ‘What skills do you bring to the table’, or ‘What is your greatest strength and weakness?’ You should aim to answer those questions calmly and truthfully.

However, the questions that challenge most candidates are the so-called ‘Behavioral’ questions. They will typically be questions about a typical workplace situation, such as seen below.

 

Sample Interview Question

 

If a customer was upset, how would you handle it?

 

Possible answer: In my past experience, I have developed a way to approach dissatisfied customers. I would hear out their complaints, making sure I got enough information to get to the root of their problem. I would ask leading questions if I had to, in order to find out exactly what the underlying problem was.

I would resolve the customer’s problem to the best of my ability if it was within the scope of my position, and if it was not, I would escalate the response to my manager. It is important to me to address the customer’s concerns and make sure I leave a positive impression.

This answer accomplishes two important things for the candidate:

On one hand, it lets the interviewer know that the candidate has previous experience resolving workplace problems (if you do not have such experience, you can at least show you have learned about the issues you might face in the workplace and prepared yourself to deal with them)

On the other hand, it demonstrates that the candidate is a good fit with CVS company values, willing to address the customer’s needs with empathy.


How to Prepare for the CVS Interview?

  • Learn about the CVS company values. Try to talk about potential challenges in those terms.
  • Learn about CVS history, its products, and its services.
  • Rehearse for the interview by answering mock interview questions.
  • Before the interview, try to get a good night’s rest and a healthy breakfast.
  • Make sure that you sound positive, energetic, and genuinely interested in the opportunity to work with CVS.

When to Expect the Interview Results From CVS?

Candidates will usually receive a response from CVS within several weeks. If you are worried, or if you have not received the results yet, you can track the status of your job application on the CVS site.

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