Recently, the Office of Inspection General came out with a report on the deficiencies of the TSA's ability to retain, hire, and train.
The report found that the organization has "no formally documented criteria or clear guidance describing the process it uses to rank applicants."
Furthermore, and perhaps more troubling, the TSA could not provide the Office of Inspection General any clear reasoning behind their scoring, which is loosely based on points related to the Screener Object Recognition Test and airport interview.
Finally, the report noted that it could not even verify if the TSO Cert Tool, a program that calculates the scores of those in the pool, is even programmed correctly.
The report questioned if these deficiencies led to underqualified applicants' job offerings. This would render the above-mentioned pool qualification levels meaningless.
It should be mentioned that the report found airports that admitted to deleting or shredding applicants' files, while others could not produce full files.