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Many positions require a high ability to cope with clients. The focus of the customer service assessment is on strong inter-relations skills. It estimates the competencies that are essential to success in the customer service industry. The core competencies tested in a Customer Service assessment test are: Cooperativeness, Assertiveness, Patience, Diplomacy, Customer Focus, Positive Attitude, Sales Perspective, Problem Solving, Multitasking, Processing Speed, Quality Service.
Two main parts included in a Customer Service online test: Scenarios test, or a situational judgment test and a personality profiling self-assessment.
Mathematical Reasoning tests allow Sutherland Global Services to estimate your mathematical abilities. These tests can differ from the most basic mathematics to more advanced arithmatic. JobTestPrep provide a number of practice materials to help you improve your numerical capabilities.
Inter-relation skills are an important component in passing successfully the Sutherland Global Services verbal reasoning aptitude test. These assessments frequently include complex written information that you will need to analyze and understand in order to derive relevant conclusions from the text. Sutherland Global Services uses these tests as a method to assess your verbal comprehension abilities.
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Follow the tips below to maximize your success in Sutherland Global Services hiring process:
1. Prepare for pre-employment assessment in advance. Previous candidates were tested for: Personality test, Situational Judgment test, typing test (customer service positions).
2. If you are applying for customer services position, be prepared to pass a course of around 6 weeks.
Previous candidates were asked the questions below:
For some professional positions related professional questions were asked (for example analyst, QA, IT).
Most of the Verbal Reasoning assessments do not have a fixed passing score. Your score is calculated in relation to the scores of other candidates who are applying for similar positions. The number of your correct answers, called raw score, is compared to raw scores of other applicants applying for a position in your area. Such a calculating system can sometimes be unfavorable since your correct answers would not necessarily imply good results. Even if you answer correctly 27 out of 30 questions, your test will not be regard successful, if it turns out that other job candidates answered 29 questions correctly. If most of the test takers get more questions correct than you do, this means that your score on the Verbal Reasoning Test is lower than the average result of your competitors.
Career market is highly competitive now. With more and more experienced applicants competing for a position in every field, being accepted becomes increasingly difficult. Organizations and companies now can allow themselves to be selective and hire only the best in their professions. To make the most accurate evaluation of job candidates, most of pre-employment tests have been made intricate and challenging. Passing them is no easy feat. Job applicants must prepare for their tests, if they want to land a job in the Sutherland Global Services. Without preparation, their chances of scoring high on the Sutherland Global Services' test are low. JobTestPrep can improve your skills and cognitive abilities so well that you will pass your exam with no trouble. Practice with our comprehensive PrepPack™ and leave your competitors behind.
There are several different types of questions you may face during your interviews. Most interviews consist of competency-based questions, but some include job-related questions, maths problems, or riddles. You can also expect to be asked about your resume and your motivation regarding the position for which you are applying. To help you prepare for your interview and other assessments, we have created a unique preparation pack with all the resources you need. The pack features a detailed interview guide written by our accredited psychologists. This guide covers various aspects of interviews and offers important tips. It discusses, among other things, competency-based questions and how to use the STAR method when answering them. It also provides advice on how to answer common interview questions. Going over these principles and reading the guide can help you prepare for your interviews.
According to a recent report in Forbes, the length of an interview process has almost doubled from 13 to 23 days on average. The reason for this is that the hiring process has become more comprehensive with more hoops and hurdles that applicants need to jump through. These include a range of screening methods, such as Personality, Verbal, Situational Judgement and Mathematical Reasoning along with potentially several rounds of face-to-face interviews with HR and managers at various levels in the company. As the process becomes more complex, JobTestPrep is here to give you the knowledge you need to succeed.
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