2020 Virtual Entry Assessment–MH (475) Practice - JobTestPrep
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What Is the Virtual Entry Assessment MH 475?

The Virtual Entry Assessment MH 475 is an exam that anyone who wishes to become a USPS Mail Handler or Mail Handler Assistant has to pass. The test is one of the four new assessments the USPS uses since April 2019, following the retirement of the old 473 exam.

You have only 72 hours to complete the test from the moment you received the invitation email.

Note: Some users have reported technical glitches when they took the actual exam on their smartphones, such as having trouble reading instructions, tapping on answers, and more. In some annoying cases, it even caused a few to fail the assessment. Therefore, I highly recommend taking the exam on your computer.

Watch this short video to get some useful tips and insights on the test:

What Does the Postal Exam 475 Consist of?

The Postal Exam 475, also named the Mail Handler Test, consists of four sections: Work Scenarios (a Situational Judgment Test); Check for Errors (verifying information test); Tell Us Your Story (Biodata questionnaire); and Describe Your Approach (personality test).

Here’s a breakdown of the test sections:

Section Name

Number of Questions

Time Limit (approx.)

Work Scenarios

9 11 minutes

Check for Errors

12 – 4 rows, each with 3 questions 2 minutes

Tell Us Your Story

22 3 minutes

Describe Your Approach

79 8 minutes

Let’s expand on each of the test sections a little bit:

  • Work Situations – This section of the test consists of 9 questions presenting different situations you may encounter while on the job. You will need to select two (2) out of four (4) answers to determine which you would be most and least likely to do to resolve the issue at hand.
  • Check for Errors – This is the only truly objective section found on the Postal Exam 475. It consists of 12 questions, each containing a pair of 8-digit numbers. If these pairs are the same, you should select “Match” as your answer. If the pair is not an exact match, you should select “Error.”
  • Tell Us Your Story – In this section, which is a Biodata questionnaire, you will find 22 questions designed as a review of your work experience and background.
  • Describe Your Approach – You will encounter 79 questions in this section of the test. Each question is used to evaluate different aspects of your personality. Many applicants tend to trip up on both the personality and the Work Scenarios sections, due to the unfamiliar question style and answer choices.

Note: Once you select ‘Next’ in the questions, you cannot go back. So, read the questions carefully and don’t be tempted to rush with your answers.

Virtual Entry Assessment MH 475 Sample Question

The following is a Check for Errors sample question (taken from the complete PrepPack™). Give it a try:

For each item, decide if it's Match or Error based on the location information.

  Original ID Computer ID
Location A 96380273 96830273
Location B 63984201 63984201
Location C 68326741 68326741
Location D 96357514 96367514
  1. Location A - Match/Error
  2. Location B - Match/Error
  3. Location C - Match/Error
  4. Location D - Match/Error

Did you manage to spot the matching and unmatching IDs?

Here are some useful tips to help you answer such questions quickly and accurately.

Tips for answering Check for Errors questions

Since long sequences of numbers are hard to remember, we recommend that you “break up” each sequence when comparing it to the other. Try comparing the first two to four digits first, then the next two to four digits, and so on.

For example, if the sequence is 12345678, only look at 1234 first and compare it to the first four digits of the other sequence. If you find a digit that is not identical between them, mark Error, and move on to the next pair.

If the first four digits are identical, move on and compare the next four in the sequence. Don’t feel weird to mouth or even verbalize the digits when comparing the pairs – hearing the sounds can help you spot the differences between the sequences.

How to Pass the Postal Exam 475 (and Get an Interview ASAP)?

The passing score for the Mail Handler Exam, as with all the USPS VAE exams, is quite high.

You have to score at least 70 out of 100 points to move to the next hiring stage. If you fail to reach this score, you’ll immediately get an ineligible status. The result is disqualification from retaking the test for a full year.

In addition to the passing score, there’s another crucial point to consider:

The USPS ranks each of its candidates based on their score, and these rankings affect how fast one is going to get an interview.

In short, it means that a candidate who scored 80 will be placed ahead of someone who got 70, and the former will likely get invited for an interview much faster.

To surpass the minimal passing score, you have to master every question type on the test, including tricky personality and situational judgment test (SJT) questions.

Here’s an example of an SJT question that highly resembles questions you’ll face on the real USPS 475 Exam:

One of your colleagues is slacking, skipping important steps in the outlined procedures of his job. For a while now you find yourself correcting his mistakes.

A. Talk to your postmaster about the situation. 

B. Caution and tell him you will speak with the postmaster if he doesn't change his ways.

C. Don’t get involved. His behavior is his own concern, not yours.

D. Talk to your colleague and explain how the situation is affecting you.

What would you be most and least likely to do?

Check out the full explanation here

Competencies: Teamwork; proactivity; communication skills; and problem-solving. 

Response A: This response shows poor teamwork and communication skills. You fail to communicate the problem to your fellow employee. Instead, you immediately turn to your supervisor. In doing so, you fail to alert your co-worker to the situation or give him the chance to correct his behavior. 

Response B: This response may seem proactive as you address the problem directly with your colleague. However, it is aggressive and lacks teamwork skills, as you caution your colleague - threatening to go to your postmaster, rather than discussing the issue in a friendly manner. This response is likely to offend your work colleague, and could escalate the situation, thus being the worst response to the situation. 

Response C:  This response is passive, avoids offending your colleague, and aims at maintaining  good relations; however, it doesn’t provide a solution to the problem. Moreover, this response is irresponsible since your colleague fails to follow work procedures, and in doing so, is harming your own work productivity 

Response D: This is a good response to the situation. It is important to be able to communicate with your colleagues about work conflicts. This is a proactive response that tries a cooperative approach to solving problems. Furthermore, pointing out your colleague's mistakes and explaining the impact they have on you is likely to elicit behavioral change in your colleague, and improve both his and your own work productivity.


Each practice question in the complete PrepPack™ is coupled with a detailed, step-by-step explanation, similar to what you’ve seen above.

These practice questions are designed to help you familiarize yourself with every question type that appears on the real exam. Moreover, the solutions will help you understand the logic behind each question (and why it’s there in the first place) and enable you to choose the best answer every time.

How to Make the Best Use of the Postal Exam 475 Practice Pack

The USPS 475 practice pack has everything you need to pass the exam with one of the highest scores.

I’ve outlined below some recommendations on how to make the most out of this PrepPack™, especially if you have limited time to practice:

Step #1

Start with the USPS VEA Work Scenarios Practice Test. Included are question types that highly resemble the real Work Scenarios section. The situations will consist of co-workers and superiors, and the questions will focus on the competencies and skills that are needed in these positions.

An SJT study guide accompanies this practice test. The guide includes extensive information about the different formats of the test and the assessed competencies, as well as suggested strategies for solving and some helpful tips.

Step #2

Go to the 'Personality Practice & Guides' tab and practice the USPS Virtual Entry Assessment Personality Practice Test. This practice will prep you for the Describe Your Approach test section, which is a personality test that has a critical impact on your final score.

Step #3

Move on to the 'Check for Errors' tab and practice the USPS Virtual Entry Assessment Check for Errors Practice Test. As its name implies, this practice will help you master the Check for Errors test section using realistic practice questions, tips, and hacks.

Step #4

Read the USPS Biodata Guide. This new guide is exclusive to JobTestPrep and deals with the Tell Us Your Story test section. This section is often mistakenly perceived as a simple and harmless questionnaire. But in fact, it’s just another USPS screening tool.

This study guide will show you what you should be aware of, what to avoid, and what are the best practices of answering questions.

Step #5

If you have more time left, use the Extra Practice Drills in each practice test to further improve your skills and tackle any area demanding improvement.

What Our Customers Have to Say:


Henry Commager, US
Verified Reviewer
"I am applied for at least four positions at the US post office; holiday clerk assistant, casual clerk position, assistant city carrier, and a mail processing clerk. With the help of the JobTestPrep’s test preparation, I passed the 474 with a 73%, 475 with a 77%, and the 476 with a 79%. The practice scenarios helped me to consider the whole environment of the workplace at the post office, including customers and co-workers, the production goals, and formulate good decisions. I recommend this assessment test to anyone who wants to take the test for US post office. "


Mariam Noujaim, US
Verified Reviewer
"I just passed the Post Office exam 474 with a score of 90 from the first time I took the test.. I could not have done it without the course Prep I purchased from JOBTESTPREP. It is worth every penny I paid. Easy to understand, very well organized, plenty of similar questions and scenarios that were asked in the real 474 test. I ' d recommend to purchase the 90 days package ($89) and take more tests for other positions. You might as well benefit the most out of your investment. While waiting to get hired, I am taking the 476 test and have no doubt that I will get as good of a score (maybe better) than 90 with the preparation with JobTestPrep. I was so worried to take the test (474) now not only am I very proud of my grade 90, I am also taking another test 476."


Carl R., US
Verified Reviewer
"First, I definitely recommend this product. My other feedback would be to take the practice tests as often as you can before you apply for the position because once you apply, you have to take the 474 Exam within 3 days. I had no prior experience with postal service exams and thought it would be good to practice. The practice questions themselves were eye-opening in terms of what to expect from the real exam. The Personality Practice and the Work Scenario tests were challenging and really helped me think about my answers in terms of what the employer was looking for. My exam score was 90%. I received several conditional offers and was eventually hired. I strongly believe that JobTestPrep was instrumental to my success on the USPS Exam 474."


Virtual Entry Assessment MH 475 FAQ

What Is a Mail Handler VEA?

The Mail Handler VEA is the Virtual Entry Assessment - MH (475) for Mail Handlers and is one of the four new exams the USPS uses since April 2019. Each VEA applies to a different set of USPS roles, when the MH 475 is used to screen candidates for various Mail Handler positions.

What Does a Mail Handler Assistant Do?

As the USPS mentions, Mail Handlers are responsible for loading and unloading mail trucks, moving bulk mail, operating equipment and machinery, and occasionally making simple parcel distributions. Mail Handler must be physically able to perform all these duties, including handling heavy containers of mail and parcels up to 70 pounds.

Which Exam Does a USPS Mail Handler Take?

Candidates for Mail Handler positions (including Mail Handler Assistants) take the Virtual Entry Assessment - MH (475), also known as the Postal Exam 475.

What Is Good Score on the USPS Assessment 475?

The passing score for the USPS Virtual Entry Assessment 475 is a 70, and any score above that is considered good. Yet, the higher you score, the higher your chances to get an interview invitation as soon as possible.

How Do You Become a USPS Mail Handler?

To become a Mail Handler at USPS, you must be 18 years old, have a U.S. citizenship, pass the Virtual Entry Assessment – MH (475), and go through a background check. Additionally, you must be able to handle mail and parcels weighing up to 70 pounds.



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