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Prepare for the Goodwill Hiring Process

Founded in 1902, Goodwill Industries are North America’s top nonprofit provider of education, training, and career services for individuals with physical, mental and emotional disabilities difficulties, such as homelessness, welfare dependency, and lack of education or workplace experience, Goodwill strives to recruit driven, passionate people who are committed to their work and care about their mission.

Below is a description of the Goodwill recruitment process:

Application: Initiating the Goodwill application process can be done by applying online and submitting one’s resume, along with other documents. More ways of applying can be performed in-person or with an employee referral.

Telephone Interview: For the first part of the interview process, candidates may receive a call from an HR recruiter. They will be asked various questions regarding their work experience, tendencies, goals, and skill set.

In-Person Interview: The number of interviews applicants will encounter differ based on the career they are applying for. Face-to-face interviews can be performed in a personal setting or with a panel/group.

Tests: Employers often conduct psychometric tests during the hiring process, in which they evaluate candidates’ cognitive abilities, technical knowledge, and personality traits.


Goodwill’s CCAT Test

The Goodwill test process encompasses several pre-employment tests. Specifically, one may be required to take the Criteria Cognitive Aptitude Test (CCAT). This is an aptitude test which is used to measure one’s cognitive capabilities and critical reasoning skills. The CCAT test evaluates one’s logical, mathematical, verbal, and spatial reasoning skills. Each exam assesses one’s scores by measuring the amount of questions answered correctly. The Goodwill assessment tests evaluate candidates’ various qualities, such as how they absorb new skills, think critically, and solve problems. The situational judgement test (SJT) and personality assessment are given to display one’s character traits and behavioral tendencies. The Microsoft tests may be distributed as well to determine one’s technical knowledge of platforms such as Excel.

Start Practicing for Goodwill’ CCAT Test with JobTestPrep.

Goodwill Interview Questions

There is no doubt that an interviewee’s body language, poise, and confidence will build a long-lasting impression during the Goodwill interview. Employers hire applicants based on how they showcase their abilities and knowledge, and how they appear suitable for the position.

Some interview questions that may be asked are:

  • Why Goodwill?
  • How did you handle a situation when you were behind schedule or a deadline?
  • How do you approach people that are difficult to work with?
  • Describe a time you failed at something, and how did you proceed.


Goodwill, Criteria Cognitive Aptitude Test (CCAT), Microsoft, and other trademarks are the property of their respective trademark holders. None of the trademark holders is affiliated with JobTestPrep or this website.

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