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What's Included

  • 2 customer service SJT practice tests 
  • 1 full-length personality test 
  • 1 typing test
  • 5 study guides
  • 1 video guide 
  • interview preparation 
  • Money back guarantee – see terms and conditions


JobTestPrep helps you in preparing for Amazon's Customer Service Associate recruitment processes. The preparation package is designed to offer you an in-depth understanding of the required online aptitude tests and competency-based interviews.

Amazon Typing Tests

Typing tests are used to measure how quickly and accurately you can type in a given amount of time. Speed and accuracy are the key factors for determining your WPM (words per minute).

Amazon Personality Tests

Those who administer personality assessment tests claim there are no "right" or "wrong" answers and often refer to personality tests as personality "questionnaires" instead of "tests." This is untrue. A personality assessment serves as a tool to help find the person who fits the criteria of a specific position. Therefore, there are right and wrong answers associated with specific positions. Preparing for the personality test in advance will allow you to become well-acquainted with the types of questions asked and what the optimal answers are.


 Amazon Customer Service Associate Assessment Tests

JobTestPrep's mission is to lead job applicants to the successful conclusion of their pre-employment process. Therefore, we possess a rich arsenal of generic tests and exams, each of which targets different cognitive abilities and professional skills. Even if you see your test for the first time on your pre-employment assessment, you will know how to answer its questions. Our carefully selected resources will improve your skills and reasoning so well that you will pass your pre-employment assessment at the company with confidence and an unqualified success.


Amazon Customer Service Associate Hiring Process

Amazon Customer Service Associate's hiring process has several stages. After submitting your resume, you will be invited to complete the online assessment tests. Upon successfully completing the tests, you will participate in a competency-based face-to-face interview.

Amazon Customer Service Associate Assessment Tests

Candidates for Customer Service Associate positions face a series of tests, which consist of situational judgment tests, typing tests, and personality tests. With the help of our preparation packs, you'll find yourself able to work through the tests with ease.

Amazon Customer Service Associate Interview Process

In this stage, your Amazon customer service associate interviewers are looking for you to give examples from your previous experience to back up your answers. Thus, ahead of the interview, review your resume and prepare a list of examples that can be used to demonstrate your skills against the competencies Amazon is looking for. Our Interview PrepPack™ can help you excel during the interview stage of Amazon customer service associate's hiring process.

JobTestPrep Answers Your Frequently Asked Questions

How to Select the Correct Response in My SJT?

Read each of the given scenarios and each possible response carefully before answering. Though one answer choice may seem appropriate, there may be another one which is more sensible. If the question asks you to rank the responses, compare them to each other. However, keep in mind that all the responses may be effective or they may all be ineffective - your task is to rank the responses, not decide if they are right or wrong.

How Is the Amazon Personality Test Evaluated?

When completing a personality test it is important you understand the nature of this test. The purpose of this assessment is to establish based on your personality and behavioral style if you will do the job if you can do the work and if you would actually fit the position. The questions will target work-related activities such as managing stakeholders, working in groups, complying with regulations, problem-solving, leadership skills, coping with pressure and stress. You should also determine which personality traits are important for Amazon and for your desired position. For example, an HR manager's scores are supposed to reflect her communication and organizational skills, whereas for a sales position, a competitive and initiative nature is favored.

Why should I prepare for the Assessment Test?

Preparing for the test will help will sharpen your skills, help you get familiar with the question types you may encounter on the actual tests, improve your scores, and give you the edge you need to gain the job.

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