USPS Clerk, Secretary, and Assistant roles cover a range of administrative and office-based positions across postal facilities and offices nationwide. Depending on the specific role, day-to-day work can include serving customers at a post office window, processing and sorting mail using automated equipment, handling data entry and records, or providing administrative support to USPS operations. These are primarily indoor roles with regular interaction with colleagues and, in customer-facing positions, with the public.
Training - New hires go through on-the-job training covering postal procedures, equipment operation, customer service standards, and administrative systems. Training combines instruction with supervised practice and varies in length depending on the specific position.
Location - Positions are available across USPS facilities and offices nationwide. Assignment depends on where openings exist at the time of hiring, not on candidate preference.
Hours - Hours vary significantly by role and facility. Processing and sorting positions often involve overnight or early morning shifts. Customer-facing window roles typically align with post office operating hours. Overtime is common during peak periods.
Salary - Entry-level PSE clerks start at $21.44-$22.00 per hour under the APWU 2024-2027 National Agreement. Career employees can earn between $45,000 and $72,000 annually depending on grade, step, and years of service.
Benefits - Career employees receive one of the most comprehensive federal benefits packages available:
- Health insurance through the Federal Employees Health Benefits (FEHB) Program - most of the premium paid by USPS
- Dental and vision through the Federal Employees Dental and Vision Insurance Program (FEDVIP)
- Defined benefit pension through the federal retirement program
- Thrift Savings Plan (TSP) with up to 5% employer matching
- Basic life insurance fully paid by USPS through the Federal Employees' Group Life Insurance (FEGLI) Program
- Social Security and Medicare coverage