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Citizens Bank Interview and Hiring Process

With so many career tracks to choose from within the company, the hiring process may differ depending on the position. Here is an example of what you can expect based on a recent interview for an open teller position:

Teller Hiring Process and Interview Questions

Hiring Process Outline:

  • Application: Send in your awesome resume and wait for a call.
  • Screening Call: You will now receive a screening phone call to both review the position, job description, and benefits.
  • Interview: The interview will be conversational in nature, conducted by the team supervisor.

Questions for Teller Interview

Here are some popular questions you may be presented during the course of the interview.

  • Are you independent in nature? In this question, they really want to know if you can be relied upon to quickly learn the job without them standing over you. Bring professional examples in your answer.
  • Describe your greatest professional challenge. In this answer give an example of how you are improving professionally and what tools you are using.

Citizens Bank Pre-Hire Testing

Predictive Index Learning Indicator

The Predictive Index Learning Indicator (PI Learning Indicator), formerly known as Professional Learning Indicator (PLI), is a 12-minute test comprised of 50 questions. The purpose of the PI LI assessment is to measure your cognitive ability or your capacity to learn and adapt in the workplace. The test includes three topics: Numerical reasoning, verbal reasoning, and non-verbal reasoning.

Personality Test

Like many other firms, Citizens Bank uses personality assessments in order to evaluate their applicants’ workplace competencies and personas. Each company possesses its own unique culture and standards, so in using personality assessments during the recruitment process, Citizens Bank has the ability to find the candidate with the personality profile that is the best match for their company.


The test can indicate much about you that will help paint a picture of how you might adapt within the company. Things like your commitment to professionalism, ability to communicate and how you work professionally within a team. Moreover, it will take your pulse in coping with pressure and how you respond to easy or complicated problems.


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