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Spherion Hiring Process

Customer Service Representative

    • Fill out the online application.
    • Phone screening process.
    • You will be asked to take an online test – like typing test or Excel.
    • Lastly, you will be asked to come in for a face to face interview.

Questions for Customer Service Representative Interview.

Here is a couple of question you can expect during the interview.

    • Are you comfortable doing overtime? When answering this question remember that if you are dealing with a disgruntled customer, you may have to see the issue through.
    • How do you respond to a stressful office environment? Dealing with angry customers is not always pleasant and can create a tough atmosphere. They want to know you are up to the task.

 

Spherion Pre-Hire Testing – What to Expect?

Each position may require its own range of pre-hire testing. Here are some tests that are administered during the Spherion hiring process.

Excel Test

Some positions may require the advanced excel test, while most will only necessitate passing the basic level. In the basic test, most of the questions deal with basic formatting, standard tables and basic commands such as saving and printing properties (page breaks and print area definition. On the advanced test, many questions will deal with formulas, macro creation, advanced formatting and document properties.

Accounting Test

This test will be broken down into several categories, including accounting terms, problems, Alphabetizing/Filing, Memorization, Coding and inductive and deductive reasoning. The test is usually comprised of 40 multiple-choice questions that focus on job-specific requirements and responsibilities. The difficulty level of these assessments varies depending on both the specific job and the job level. Most common positions to take an accounting exam are accounts payable clerk, accounts receivable clerk, and bookkeepers.

Typing Test

Typing tests are typically given out to candidates during the pre-employment process as this is a way for employers to distinguish between qualified and unqualified candidates. Different professions require different typing skills. Some jobs are more concerned with overall speed while others focus on accuracy, and some jobs require both categories to be near perfect.

 

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