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What's Included

  • 2 Interview guides
  • Interview video tutorial
  • Interview preparation


United Airlines employs over 85,000 people worldwide and has over 340 locations. As United Airlines continues to expand, so do the job opportunities to become a customer service agent, and JobTestPrep can help you get your start! Our resources include hiring information, practice tests and drills, study guides, and user-friendly score reports. Start practicing today to ensure your success at United Airlines. 

United Airlines Hiring Process and Requirements

The prerequisites for United Airlines customer service agents are as follows:

  • Must be at least 18 years of age
  • Must be able to travel for training, if required
  • Must be flexible to work any shift that is assigned to you within a 24 hour, 7 day a week operation which can include late nights, early hours, weekends and holiday
  • Must be legally authorized to work in United States for any employer without sponsorship
  • Must have previous customer service experience

United Airlines Customer Service Agent Interview Questions

As mentioned before, United Airlines has multiple rounds of interviews. Listed below are some of the United Airlines customer service agent interview questions you may encounter:

  • Tell me about a time where you went above and beyond for a customer. 
  • How do you deal with angry or upset customers?
  • Tell me about a time where you dealt with an angry customer and what you did to resolve their problem. What was the outcome?
  • How do you work when you're up against a deadline?
  • Tell me about a time where you had to deliver bad news.

Related Links

United Airlines Homepage United Airlines Flight Attendant United Airlines Senior Analyst United Manager
United Airlines Pilot United Airlines Ramp Agent United Analyst  
American Airlines Southwest Airlines Delta Airlines Boeing Airlines

United Airlines Airlines and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with JobTestPrep or this website. 

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