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What's Included

  • A comprehensive personality test preparation
  • 5 customer service situational judgement tests
  • Full answers and explanations for every question
  • Score reports 
  • Secured payment


As one of the largest worldwide office supply retailers, Staples employs 80,000 associates around the globe. If you are applying for one of the many job openings at Staples, you can expect to take an assessment test. JobTestPrep has developed an affordable and complete Staples Assessment test preparation pack designed to optimize your exam results.

There are many primary personal characteristics that Staples is seeking in the candidates that are hired. These behavioral traits and skills include: Strong work ethic, ability to communicate effectively, multitasking skills, dedication, teamwork, great customer service skills, attention to detail, enjoyment in the continual learning process and upbeat attitude. To find the applicants who most closely match available positions, Staples has established a firm hiring procedure.

Expect to encounter five basic phases in the application process:

  • Staples job application, either online or in-person.
  • Short, pre-employment questionnaire concerning legal work status, as well as job-related attitudes and experience.
  • Online personality and behavioral assessment that to a great extent determines whether or not you are scheduled for an interview.
  • Background investigation, which you must allow if you wish to continue on with the hiring process.
  • In-person interview, highlighting personal and job-related experience, situational judgment and in some cases, basic math – dress for your interview in accordance with the parameters of the job: Casual business attire for a customer service associate; more formal business suit for an executive position.

Format of the Staples Assessment

The Assessment is formatted in an agreement scale, from “Strongly Agree” to “Strongly Disagree”, preceded by a short statement. It is essential that you answer every question. You have an exam language option of English or Spanish.

Candidates generally take between 20 minutes and an hour to complete the Staples test. Keep in mind that Staples is looking for strength of character and definitive behavioral traits. Therefore, it is recommended that you respond to most items with either “Strongly Agree” or “Strongly Disagree”.

Staples Assessment Test Content

The specific Assessment that you will encounter depends on the level of the position that you are seeking. For example, if you have applied for a technological job, you will take the Easy Technology Assessment.

For most customer-oriented jobs, expect approximately 50 questions. The test items cover many work related elements such as your attitudes, work preferences, responses to various job-related situations, personality, behavioral characteristics and prior job and personal experiences that predict work performance and loyalty to the employer. Two of the main goals of Staples Assessments are to decrease employee turnover and maximize customer satisfaction.

About the Staples Situational Judgement Tests

Situational Judgement Tests (SJT) are psychological assessments where you are presented with hypothetical, yet realistic, scenarios related to the job in which you are applying. SJTs have become a popular tool used by assessment companies, employers, and organizations to evaluate the behavioral and cognitive abilities of candidates when introduced with hypothetical, daily work-related situations. The Staples SJTs are a major part of the hiring process and could determine your hiring chances as well as which positions you will be qualified for.

The Staples SJT Format & Content

The Staples Situational Judgement Test is found in written form. There is no time limit to complete the questions. You will be presented with scenarios. You can expect to find between 25 – 50 scenarios on any given SJT. The scenarios are usually engaging and challenging. After you are presented with a scenario you will then have to either find the most (or least) suitable response to the scenario or rank/rate the responses in order of effectiveness.

The Staples SJT Scenarios

The scenarios presented in the Staples SJTs always ask for a resolution of a given conflict which, although being hypothetical, might very much rely on, or represent, realistic situations that occur in a workplace. You will then be asked to choose a preferred method of action out of a number of possible options. The conflict/scenario may involve supervisor-subordinate relationships, stress and disagreement between work colleagues, etc. The situations described may vary according to the role one is applying for. Managers, sales representatives, etc. are all likely to receive different questionnaires, as they are being evaluated for specific traits and aptitudes.
You are encouraged to choose your responses spontaneously, based on intuition; however, analyzing the scenarios and choosing responses that highlight your skills will allow you to better present yourself on the test.

More about Situational Judgement Tests

Staples is interested in hiring applicants whose personality traits fit the position. This test section is comprised of multiple choice questions. On each question a statement will be presented and you will be asked to select how well you agree with the given statement. The personality test is a significant part of the hiring and promotion process.

Sample Question:

"I am very tuned in to how others are feeling"

Strongly agree
Strongly disagree

About Staples Personality Test

When job candidates take the Staples employment personality test, it is assumed that the candidates have never before seen the test, and therefore they are unfamiliar with the basic principles of the personality test. Practicing with simulated personality assessments prior to the actual career personality test will have a positive effect on your candidacy for the position. Read on for the Staples personality test tips from JobTestPrep’s test development team.

Why Should I Prepare for the Staples Personality Test?

While studies claim that one cannot prepare fora pre-employment personality tests, test preparation institutes for assessment centers have found, based on experience, that when job applicants come to a pre-employment personality assessment prepared, they complete tasks in an efficient and calculated manner, deal with the task at hand and complete it within a reasonable time frame, and don’t waste precious time worrying about the nature of the test.

Stress is an important factor with regard to the outcome of a personality test. It affects your responses and discloses certain information to the examiner, such as whether or not you tend to be more focused or panicked under pressure. The key to reducing stress is coming to the test prepared. If your stress level is under control, you will be able to demonstrate a coherent personality profile which amplifies your strengths, rather than your anxiety.

Prepare for the Assessment with JobTestPrep

You can prepare for this test by working on Staples practice tests with question & answer analysis, reviewing a study guide and obtaining strategic exam tips. Gaining an understanding of the types of questions and overall format of the Assessment will give you a leg up on your competition.

Through the thorough Staples exam prep pack found at JobTestPrep, the focus behind the questions and expected answers become clear. Assessment familiarity and clarity have been proven to contribute to a successful exam experience.

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