The purpose of the Call Center SJT is to quickly find outstanding applicants whose positive attitude, desire to deliver high quality service to all customers, empathy, and calm handling of stressful situations sets them apart from the hundreds of other applicants. The Call Center SJT may be combined with the Call Center Assessment Test.
The Call Center SJT consists of 25 - 50 multiple-choice questions that include real-life scenarios that simulate situations that you will likely encounter on the job. Each scenario will include a dilemma, and you will be requested to choose the best (or worst) response or to rate possible responses to the situation.
Call Center SJT scenarios are engaging and encourage you to answer intuitively. However, your spontaneous choices may not highlight your competencies and skills to your prospective employers. Proper preparation that includes familiarizing yourself with the test and practicing questions can help you use the Call Center SJT to present yourself as that outstanding candidate. The test is not usually timed.
Call Center Situational Judgment Tests focus on five categories of competencies: communication skills, interpersonal skills, cognitive skills, personality traits and attitudes. Some of the main competencies that fall under those categories are:
Take advantage of the SJT preparation provided by JobTestPrep. We provide full practice tests online, including explanations for every question, accompanied with our thorough guide that informs you of everything you need to succeed on the test.
Start practicing now for the Call Center SJT tests