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While the steps in the hiring process differ at each company, the recruitment process is fairly standard across the retail industry. Learn about the hiring process that you can expect during your application process, including several different types of assessment tests used by industry leaders such as Home Depot, Walgreens, and Kroger.


What Is the Hiring Process in the Retail Industry?

If you're applying for a job at a prominent retailer, you will have to jump through several hoops before getting hired. The hiring process for jobs at most retail corporations is as follows:

  1. Apply: Apply online by submitting your resume and cover letter. Make sure that your resume is tailored to the position for which you are applying.
  2. Interview: Complete a preliminary telephone or video interview. The purpose of the interview is to verify that you are qualified for the job. In the case of a video interview, you may be sent a list of questions to which you must record your answers. If you are successful, you will be asked to take a pre-employment test.
  3. Assessment Tests: The specific test that you will take varies depending on position. Popular pre-employment assessments used in the retail industry include numerical reasoning tests, verbal reasoning tests, situational judgment tests, and personality tests.  You may have to take a technical test which evaluates your job-related skills, such as a clerical skills test for those seeking a position as an administrative assistant.
  4. In-Person Interview: This is one of the most important steps towards securing a new job. Your in-person interview may be one-on-one with a hiring manager or your future supervisor, or it may be a panel interview with several executives. You may also have a group interview, where you will be observed for your behavior within a team. If you are in a group interview, remember not to appear competitive.
  5. Additional Interview: For some positions, especially upper-level positions, you may have an additional interview with HR. Try to demonstrate that you have the right personality and attitude for management positions throughout the interview.

Hiring Process in the Retail Industry


What Can I Expect From My Interview In the Retail Industry?

You should expect questions about your work experience as well as situational questions which ask you to describe how you would act in various work-related scenario. You should convey to hiring managers that you are thoughtful, flexible, and ethical. Before your interview, make a mental list of several instances in the past where you displayed good judgment.

Here are a few position-specific tips for interviews:

  • If you are applying for a sales position, you may be asked to pitch a product.
  • For marketing roles, you will be asked about the company's product, challenges, and market.
  • Future managers will be asked about challenges they have faced, their managerial style, and how they handle difficult situations.
  • Those seeking a position in finance will be quizzed on their understanding of the industry and their technical knowledge.
  • For customer service roles, be prepared to answer a variety of situational questions relating to your integration with customers.

What Assessments Will I Have to Complete?

The tests that will take depend on the job for which you are applying. You may have to take any of the following assessments:  

  • Numerical Reasoning Test
  • Situational Judgment Test
  • Personality Test
  • Logical Reasoning Test
  • Mechanical Aptitude Test

 What Jobs Does This Bundle Prepare Me For?

Jobs at Retail Companies

Management trainee

Financial analyst

Customer service representative

Maintenance worker

Area/Store manager

Sales representative/manager

Retail supervisor

Pharmacy Tech


What Companies Is This Bundle Applicable To?

Preparation is essential for success. Click on one of the companies below to access our exclusive practice material. 

Retail Employers
Walmart Toys 'R' Us Procter & Gamble
Walgreens DSW Sears
Staples Home Depot Target
General Electri Kroger Amazon
GAP Petco Merck
Lowes Tempur-Pedic 42nd Street Photo
A.C. Moore Aaron's, Inc. ACME Comics & Collectibles
Adorama Alaska Commercial Company Alfred Angelo
Alife Rivington Club All Pro Sound Anna's Linens
Anthropologie The Apex Companies Apogee Components
Apple Inc. Arhaus Army and Air Force Exchange Service
At Home (store) AutoNation Avon Products
B&H Photo Video Ballard Designs Bath & Body Works
Battery Giant Bed Bath & Beyond Ben's Garden
Benjamin Moore & Co. Berkshire Hathaway Best Buy
BevMo! Big Lots Bijoux Terner
BJ's Wholesale Club Blair Corporation Blick Art Materials
Blue Tree (boutique) Boeing Store Brighton Collectibles
Brook Mays Build-A-Bear Workshop Buy Buy Baby
Buyer's Best Friend Campmor CarMax
Cash America International Cato Corporation Charming Charlie
The Children's Place City Gear Claire's
Cloud 9 Living Comics and Comix The Container Store
Costco Country Junction Cracker Barrel
Crate & Barrel Crystal Rock Holdings CST Brands
Daniel Smith (art materials) Daqo New Energy Davenport Cash Store
Delphi Glass Deseret Industries Digital Ocean
Disney Store Element Skateboards Empire Today
Explore Scientific EZCorp Famous Footwear
Fanzz FAO Schwarz Festival Foods (Minnesota)
Flax Art Supply Stores Fleming Companies, Inc The Fly Stop
Footstar Fort Western Stores The Fresh Market
The Fruit Company Full Compass Systems Geiger's
Gerrity's Supermarkets GiftCards.com Global Industrial
GNC (store) Gooseberry Patch Green Earth Market
The Grilled Cheese Truck H-E-B Hallmark Business Expressions
Halloween Adventure Hamer's General Store Hancock Fabrics
Hannaford Brothers Company Harriet Carter Harry & David
Hertz Car Sales Hibbett Sports Hobby Express
Hobby Lobby HobbyTown USA Home Interiors and Gifts
Home Shopping Network HomeGoods Horizon Hobby
Hudson's Bay Trading Company J. Press Jerry's Artarama
Jimmy Beans Wool Jo-Ann Stores Kinney Shoes
Kinnucan's Kirkland's Kitchen Collection
KitSplit L.L.Bean Lamps Plus
Lands' End Lauren Moshi Le Gourmet Chef
Learning Express Toys Legendary Whitetails Leslie's Poolmart
Life is Good Company Linens 'n Things Lucy Activewear
Manic Panic Marciano Stores Marmot (company)
Martha Stewart Living Omnimedia Massachusetts Bay Trading Company The Maxx (retail store)
Mecox Merchandize Liquidators Merchant Customer Exchange
Metropolis Collectibles Michael C. Fina Michael Stars
Michaels Missouri Star Quilting Company ModCloth
Mor Furniture Mossy Oak MovieStop
Mt. Vernon Sleep Galleries Mud Bay pet store Munchkin Inc.
NACCO Industries National Convenience Stores National Retail Systems
Navy Exchange NBTY Newbury Comics
Nigel Beauty Emporium Norm Thompson Outfitters North Shore Shrimp Trucks
Off Broadway Shoe Warehouse Office Depot OfficeMax
Oneida Limited Orion Telescopes & Binoculars Orvis
OverDrive, Inc. Pacific Tote Company Paper Source
Paperless Post The Paradies Shops Party America
Party City Paul Stuart Payless ShoeSource
Pearl Art and Craft Supply Pebble Smart LLC Pet Supplies Plus
Petland Discounts PetSmart Plow and Hearth
Pop Shop Poppin Pottery Barn
PriceSmart QVC Rack Room Shoes
Rainbow Shops REI Relax The Back
Replacements, Ltd. Richard’s Foodporium Ridemakerz
Right Start Rite Rug Flooring Robbins Brothers
Robot Galaxy Ron Jon Surf Shop Room & Board
Sally Beauty Holdings Sam Moon  


What's Included

  • Management Trainee: Basic Math, Reading Tables and Graphs, Personality Profiling, Interview Preparation, Case Study Practice
  • Financial Analyst: Basic Math, Numerical Reasoning, Reading Tables and Graphs, Interview Preparation, Case Study Practice, Personality Profiling
  • Customer Service Manager: Basic Math, Reading Tables and Graphs, Personality Profiling, Interview Preparation
  • Retail Supervisor: Basic Math, Reading Tables and Graphs, Personality Profiling, Interview Preparation, Situational Judgment Practice
  • Store/Area Manager: Basic Math, Reading Tables and Graphs, Personality Profiling, Interview Preparation, Case Study Practice
  • Maintenance Worker: Mechanical Aptitude, Tools, Spatial Reasoning & Aptitude, Basic Math, Interview Preparation, Personality Profiling
  • Pharmacy Tech: Verbal & Numerical Reasoning, Reading Comprehension, Basic Math, Personality, Situational Judgment Preparation
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