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If you are applying for a job at a business service provider (BSP), you will be competing with multiple candidates for an open position. Learn what is expected of you during the hiring process at a BSP and get ready for your interviews and assessment tests.


What Is the Hiring Process in the Business Services Industry?

You can expect the hiring process to take about a month from start to finish for most jobs. Below we have outlined the steps involved in getting hired for many positions in the business services industry.

  1. Apply online or through a recruiter. It is important to include keywords from the job posting in your resume and cover letter. Since there is usually a high volume of applications, many companies use applicant tracking systems which filter resumes by the degree of relevance. Failing to include keywords will mean that your resume won't be passed on to the next stage. Make sure that your resume is updated and is free of spelling or grammar errors.
  2. If your resume passes the initial screening, you will receive an email inviting you to a 30-minute phone interview. This interview is usually a technical interview and you can expect questions about your work-related skills, abilities, and experience. Sometimes, however, the telephone interview is more of an informal conversation during which you will be asked about your skills and how they apply for the position you are applying to.
  3. At some companies, before you are invited to an interview you must pass an additional round of screening—assessment tests. These vary, but they often include personality tests and position-specific tests such as a typing test or a customer service test.  
  4. Successful candidates will be asked to visit the company for an on-site interview. While the content of this interview varies depending on the position for which you are applying, it is often informational and will allow you to determine if the position and company would be a good fit for you. 
  5. For some positions, you may need to complete more than one interview. This means that you may meet with a recruiter, a peer in the position you are applying to, a hiring manager in the department you are applying to, and/or a human resources representative. You can expect questions about your experience, skills, abilities, and goals.  
  6. You may be asked to complete additional assignments, such as a sales presentation or a case interview. 
  7. There may be a group testing day comprised of pre-employment assessments and interviews with other candidates.


What Can I Expect From My Interview in the Business Services Industry?

You will be asked about your experience, career goals, and abilities. You should back up all of your answers with relevant examples. For example, if you say that you have strong organizational skills, tell your interviewer about a time that you juggled multiple projects at once and met tight deadlines. It is helpful to create a list of accomplishments before your interview and consider how each one reveals your strengths. You may want to prepare answers to common interview questions such as the following:

  • What is your greatest strength and what is your greatest weakness?
  • Tell me about a time that you experienced a failure.
  • Where do you see yourself in five years? How about in ten years?
  • Who is someone that you look up to and why?
  • What attracts you to this company in particular?

What Assessments Will I Face?

 These are some of the most common tests administered by business services companies: 

  • Numerical Reasoning Test
  • Situational Judgment Test
  • Personality Test
  • Clerical Skills Test
  • Verbal Reasoning Tests 

 What Jobs Does This Bundle Prepare Me For?


Jobs in the Pharmaceuticals Industry

Executive assistant


Sales manager


HR representative

Customer Service