Whether you're trying to become a customer experience specialist or a reservation sales agent, Delta has these career opportunities worldwide and JobTestPrep can help you land the job! Our resources include test and hiring information, practice tests and drills, study guides, and user-friendly score reports. Start practicing today to ensure your success at Delta!
A Delta customer experience specialist is someone who provides friendly and helpful services to customers. Some of the responsibilities may include dealing with customer complaints, answering customer questions, providing information about products or deals, and directing customers on to the appropriate departments.
A Delta reservation sales agent is someone who helps book, adjust, and/or cancel flights for customers. Furthermore they may answer questions regarding promotional deals, rates, reservations, policies, etc.
If you meet the aforementioned prerequisites, you may apply to become a customer experience specialist or a reservation sales agent with Delta. The Delta hiring process consists of the following steps:
In order to become a customer experience specialist or a reservation sales agent with Delta, you will need to successfully complete several pre-employment assessments. Some of the assessments tests you may encounter are as follows:
Before starting your interview at Delta do your homework on the company. It is important to show your interviewer that you identify with the company's missions and goals. They not only want to see your skill-sets (very important), but also how you will fit in personality wise to company culture. Second prepare your own list questions and make sure you can identify what the interviewer might ask. Lastly, prepare to demonstrate how your background and skills will be of value.
As mentioned before, Delta has multiple rounds of interviews, therefore, it's important to prepare.
Listed below are some typical customer experience specialist and a reservation sales agent interview questions you might encounter:
JobTestPrep’s Delta Customer Experience & Reservation Sales Agent PrepPack™ includes various practice tests and drills that can be taken in real-time simulation mode (to reflect similar test conditions) or step-by-step mode, detailed answer explanations, and user-friendly score reports. Start preparing today to ensure your success with Delta.
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